Revenue Operations Partner- Customer Success

Revenue Operations Partner
- Customer Success

Remote, USA

At Everway, our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.

We’re a global community of over 600 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully
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Join us at Everway – together, we can unlock the full potential of every mind.

We are looking for a Revenue Operations Partner dedicated to our Customer Success and Renewals teams. This is a critical, high‑impact role responsible for surfacing actionable insights that drive retention, improve renewal forecast accuracy, and reduce churn across all customers. This role functions as a right‑hand to our Chief Customer Officer as the expert on all things renewal, customer retention, and driving decisions that positively impact the bottom line by reducing churn and downsell.

This individual will be responsible for connecting data across the post‑sale customer lifecycle, digging into root causes and making recommendations that directly influence how we run the business. This role requires strong analytical thinking, independent problem‑solving, a curious mindset and a strong executive presence for making the complex simple.

• Serve as a trusted partner to the Chief Customer Officer and the Customer Success (CS) organization, driving the optimization of the customer experience at scale.
• Be a data expert that can take and understand disparate data to draw conclusions and recommendations for improvements across multiple systems.
• Assume responsibility for the development and management of reports, providing proactive insights to the Chief Customer Officer (CCO), Revenue Operations, Customer Operations leadership, and the Senior Leadership Team to drive results in retention, mitigate churn, and ensure accuracy.
• Contribute to the definition and scaling of processes for the post‑sales life cycle, encompassing smoother transitions from sales to CS client handoff, development of playbooks categorized by CS customer segment, territory design, and optimization of CSM customer workflows.
• Design sophisticated, yet streamlined and powerful workflows to automate manual tasks and enable the organization's Customer Experience (CX) team to effectively acquire, retain, and engage customers at scale.
• Deliver concise, actionable recommendations grounded in comprehensive data analysis across all facets of the post‑sale customer lifecycle, including root cause analysis of churn and customer health tracking.
• Possess an innate capability to discern the critical questions, accurately interpret the data's narrative, and determine the appropriate course of action based on the analytical results.
• Communicate insights effectively across diverse stakeholder groups by tailoring content, framing, and level of detail to suit the respective audience.
• Skillfully aggregate data from multiple sources, expertly deliver insights, and collaborate with various teams to enhance overall program performance.
• Identify and implement process improvements to eliminate manual reporting and enhance visibility into key metrics, goals, and budgetary allocations.
• Create and develop reporting and playbooks leveraging Artificial Intelligence (AI) to furnish accurate information with greater rapidity, thereby enabling the CS organization to better serve customers without requiring additional resourcing.
• Be accountable for recommending and executing continuous improvements to reporting and processes based on observed trends.
• Oversee the implementation of new technologies and provide recommendations for the constant enhancement of the CS Technology…