Service Coordinator

Job description Overview

Wright Health Group is a leading distributor of dental materials and equipment with companies in the UK, South Africa, Hungary, and the USA. The Group has expanded significantly in the last 5 years and continues to implement ambitious growth plans across all its markets. We are currently seeking reliable and focused individual to join our team as Service Coordinator, based at our Head Office in Dundee.

To take the incoming calls from our customers in a busy Service office, ensuring all calls are handled proficiently.

Be part of an exciting team within our business in a supportive office environment.

Our Service Department is a rapidly changing environment where you will be required to adapt quickly, problem solve and coordinate appropriate responses, working collectively with colleagues and suppliers toward consistently achieving the departments revenue and service targets.

Demonstrate an ability to learn basic technical knowledge and have an interest and desire to learn about dental equipment and technical information.

Deal with all calls efficiently to minimise call waiting times and avoid abandoned calls.

Assist customers with enquiries in relation to technical issues, parts orders and technician call-outs.

Use active listening, and utilise diagnostics skills by appropriate questioning, to ensure that the full customer requirement is understood and expedited.

The ideal candidate will be able to:

Demonstrate good team working and support other areas of the business as and when required.

Exhibit a strong administrative background, preferably in a customer - facing environment.

Have a good telephone manner.

• The opportunity to work in an established business in Dundee, during an exciting period of growth within our collaborative Service department.
• On site parking
• A competitive salary depending on experience