Risk Manager

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced operator in Financial Services, looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

• Contribute to Savings adherence to Conduct and Operational Risk Frameworks, tracking performance against agreed measures, making interventions and escalations to ensure standards are met and opportunities for improvement are evaluated through various channels linked to delivering improved Customer Outcomes.
• You will program manage a number of projects in parallel, with prioritisation being applied in conjunction with in‑house and external stakeholders.
• You’ll use qualitative insights and quantitative data to uncover customer pain‑points and articulate the business case for continuous improvements to made. Process improvement initiatives to deliver good customer outcomes or reduce risk will be constant.
• Ensuring audit and risk management requirements are fulfilled alongside coordinating the tracking and resolution of audit actions and control improvement activities.
• Support the Service Delivery key strategic targets and regulatory requirements throughout the year.
• Represent Savings as necessary with internal and external stakeholders.
• Point of contact for outsource providers covering operations provision to Savings.
• Horizon scanning – understanding forthcoming changes across the Savings, and their impact on Paragon offerings and strategies.
• Managing Governance, both internally and externally, to maintain Savings cadence, formalise actions and decisions, and satisfy audit requirements.
• Senior level engagement/communication with relevant Paragon support functions, second and third lines.
• Understand Service Delivery impact on commercial performance to support holistic pricing proposals which support good customer outcomes.

• Extensive experience in oversight of a high demand cross function team.
• You will have solid expertise in supplier management and contract governance, alongside a track record of driving performance management through KPI development and reporting.
• The role requires you to have the ability to manage complex stakeholder environments and effectively facilitate internal and external governance forums, and to take an analytical and data‑driven approach supported by strong reporting and presentation skills.
• Strong customer focus with the ability to build relationships at all levels using written and verbal skills. You’ll have experience of developing value added outcomes for both customer and business.
• A strong understanding of compliance and regulatory issues impacting savings operations management.
• You will have a strategic mindset and an ability to communicate at all levels on both a written and verbal basis.
• You’ll demonstrate strong leadership, collaboration, influencing, decision making, innovation and planning skills.
• The ability to interpret management information and customer feedback to inform decision making.
• High level awareness of IT Infrastructure, IT Security and Operational Resilience, as well as Financial Crime Risks and their mitigants.

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Newcastle based, with hybrid working. Core hours are Monday to Friday, 8.30am - 5.00pm - 2 days in the office.

As a Disability Confident Employer, we want to ensure that our…