Senior Business Analyst

Senior Business Analyst

Fixed Term Contract - 12 months

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

We are seeking a highly skilled and strategic Senior Business Analyst to lead the delivery of a major People System upgrade and wider business transformation activity. Working in close partnership with stakeholders across the organisation, you will identify and assess the impact of change on processes, people, data and systems, ensuring solutions are aligned to organisational priorities.

You will analyse existing documentation and data to design and document improvements to roles, processes and systems, enhancing the experience of employees, volunteers, supporters and customers. With significant expertise in data architecture, data mapping and migration, and complex system integrations, you will translate business needs into clear functional and non-functional requirements and work closely with development teams to ensure successful delivery.

This role requires strong experience in end-to-end system integration, data management, and embedding sustainable change within business teams to enable the successful adoption of new systems and ways of working.

• Demonstrable experience delivering successful business analysis across multiple major digital projects, including producing Business Requirements Documents (functional and non-functional) and As-Is / To-Be process documentation.
• Strong expertise in data processes, including analysing and documenting data flows, proposing system and process improvements, and supporting KPI development and reporting.
• Experience leading projects from concept through to delivery, working within structured project environments and introducing or operating within Agile methodologies.
• Proven ability to embed within business areas to understand operational drivers, influence stakeholders, and translate complex technical solutions into clear, accessible requirements.
• Experience managing change alongside system implementation, including complex system integrations and (desirably) Dynamics D365 environments.
• Excellent interpersonal and leadership capabilities, demonstrating a values-driven approach, emotional intelligence, and the ability to build effective cross-functional relationships.

• Champion compassionate, values-driven leadership while promoting diversity, inclusion and active engagement in organisational improvement.
• Build and maintain strong relationships with business sponsors and product owners, acting as a key point of contact for business change initiatives.
• Conduct research and analysis across people, processes, data and technology to understand current operations and identify improvement opportunities.
• Document current and future-state processes, define success measures, and manage Business Requirement Documents from concept through to delivery using best practice.
• Ensure solutions remain aligned to user requirements through impact analysis, testing, and close collaboration with architects and development teams.
• Lead change and system adoption by improving business processes, increasing efficiency, reducing manual effort, and leveraging existing systems where possible.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here:

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy…