Ward Clerk

Main area Administration Grade NHS AfC:
Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 08:00 - 16:00) Job  
-A

Site Lister Hospital Town Stevenage Salary £24,465 per annum Salary period Yearly Closing 05/03/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Team as a Ward Clerk as part of the Ward Clerk Pool structure.

You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.

You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and Ifit this would be very much desirable although full training will be provided to successful candidates on induction.

This role is for a permanent contract with the working pattern of Monday to Friday 8-4pm - to include a proportion of bank holidays

At the heart of everything we do are our core values:

Include,Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The Ward Clerk is responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate so attention to detail is essential.

You will be responsible for the provision of a high-quality reception service by meeting and greeting visitors to the ward.

The successful candidate will also support the general running of the ward by being involved in general organisational and administrative activities.

You will update and maintain accurate complete patient data on the computer-based system (Lorenzo/Nerve centre) and medical records database (IFIT).

The post holder will enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nerve centre) to acceptable data quality standards.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation, and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

• Basic general education
• Word processing and computer literacy skills

• Clear and polite telephone and verbal communications
• Ability to work closely with all grades of staff
• Dealing with enquiries
• Adaptability, ability to prioritise work, especially under pressure
• Operation of equipment i.e. photocopier
• Previous employment within the NHS within a hospital environment
• Dealing with patient/GPs

• Motivation and initiative to work alone, and within a team
• Accuracy in relying messages, either…