Receptionist, Hospitality ​/ Hotel ​/ Catering

Our hotel, The Gateway Hotel, part of The iNUA Collection is now looking for a passionate and professional Receptionist to join our team.

As the first point of contact for our valued guests, you will play a pivotal role in ensuring a memorable and positive experience.

• Welcome guests with a warm and friendly smile, ensuring a positive first impression.
• Efficiently check-in and check-out guests, processing payments and adhering to all company procedures.
• Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and professionally.
• Manage switchboard operations, directing calls and providing information to guests.
• Maintain a well‑organised reception area, ensuring cleanliness and tidiness.
• May assist with administrative tasks, such as filing and photocopying.

• Previous experience in a hospitality setting, preferably within a hotel environment.
• A genuine passion for exceeding guest expectations and delivering exceptional service.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong organisational skills with a keen eye for detail.
• Proficiency with PMS like Hot Soft and/or Opera.

• Competitive salary and benefits package.
• Opportunity to work within a dynamic and supportive team.
• Be part of a prestigious hotel collection renowned for exceptional service.
• Gym and Pool free membership.
• Access to employee discounts for you, your family and friends.
• Learning and development opportunities.

We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast‑paced environment, please apply today and join our INUA Collection family!

The iNUA Collection is an equal opportunities employer.