Dundalk Service Manager

About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

At Dundalk Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention services, addiction treatment, emergency response, and other targeted interventions, through advocacy and partnership.

About the job:

Location:

Dundalk Simon Community – Barrack Street and Castle Road STA Services.

Working Hours:

Monday – Friday, 37.5 hours per week. 25 days annual leave.

Ensure the provision of accommodation and services within Dundalk Simon operate effectively and consistently to best practice standards, meeting the needs of service users.

Core

Job Requirements:

• Deliver a quality effective service ensuring the progression and sustainability of all service users and residents.
• Ensure ongoing regular communication between the service and the local community to develop and maintain positive relationships with neighbours and other key stakeholders, in line with good practice and policy, and implementing the ‘Good Neighbour’ Policy.
• Develop, implement, deliver and review strategic and operational projects in line with the Dundalk Simon Community Strategic Plan. Implement all aspects of the Service Level Agreement for the service. Manage interdependencies ensuring the seamless delivery of objectives and targets.
• Enhance the dignity and integrity of those who use our services by facilitating, developing, and implementing participation and development initiatives.
• Implement systems and structures within the service, such as Care and Case Management and Outcomes Star, to ensure comprehensive and accurate assessment of people's needs and strengths, identifying required interventions, and developing and implementing a support plan while delivering an integrated and seamless continuum of care.
• Manage Cavan and Monaghan bedsit accommodation in Barrack Street in line with the SLAs.
• Drive Quality Standards within services through quality systems and structures, ensuring continuous improvement, particularly in the areas of new initiatives, team development, systems implementation, and benchmark against best practice standards. Review and audit regularly, changing as required when new evidence becomes available.
• Transform the organisation vision into meaningful, proactive, and creative objectives, developing, achieving, measuring, and reviewing the service scorecard for Dundalk services.
• Lead and manage staff setting clear targets, facilitating effective team dynamics and quality standards to ensure teams are performing to their maximum potential.
• Provide a high standard of service ensuring service user satisfaction as it pertains to services and a prompt resolution to complaints.
• Manage the integration and delivery of all day-to-day operational functions of the services.
• Drive through continuous improvement initiatives, team development, systems implementation, and benchmark best practice standards.
• Ensure adequate capacity and resource planning.
• Proactively plan and ensure preparedness to respond to the needs of the service users
• Regularly engage with and build a professional relationship with service users treating them with dignity and respect ensuring the values of DSC are upheld through initiatives.
• Participate with the Regional & Tenancy Services in demonstrating excellence in the delivery of an integrated and seamless Continuum of Care system within Dundalk Simon.
• Develop, protect, and nurture strong internal and external relationships to facilitate seamless services across Dundalk Services. Monitor and measure established relationships…