Traffic Coordinator

Maryland Metals Processing, Inc., a Mill Steel Company, blends the expertise of a premier toll processor with the resources of one of North America’s largest flat-rolled steel service centers.

From our 165,000-square-foot, rail-serviced facility in Baltimore, we deliver precision metal processing and fast, reliable shipping across North America and beyond. Backed by Mill Steel’s national network, supply chain strength, and customer-first culture, we combine local service with world-class capabilities.

We focus on one thing—processing excellence. With state-of-the-art equipment and a commitment to continuous improvement, we provide high-quality, independent toll processing to a diverse customer base.

Maryland Metals is seeking a friendly, professional, and highly organized Traffic Coordinator to serve as the first point of contact for our customers. This role is the face of our front office — welcoming customers as they enter our facility, assisting with inquiries, and ensuring a smooth and positive customer experience.

In addition to providing exceptional customer service, this position plays a key role in coordinating daily shipping and logistics operations to support timely and accurate deliveries.

Experience is desired but not required — we are willing to train the right candidate who brings strong communication skills and a customer-first mindset.

• Greet and assist customers as they arrive at the facility, serving as the first point of contact
• Answer incoming calls and respond to customer inquiries
• Manage and coordinate daily logistics and shipping operations
• Schedule customer pick-ups and maintain shipping logs
• Monitor delivery schedules and track shipments
• Communicate with truck drivers and customers regarding shipments
• Provide customer service support and resolve shipping issues
• Maintain accurate records using ERP systems, databases, and MS Office tools

• Strong customer service skills with a friendly, professional demeanor
• Experience in traffic, transportation, logistics, and distribution operations desired but not required
• Excellent organizational and interpersonal skills
• Excellent communication and problem-solving skills
• Proficient in database software, MS Office Suite (Word, Excel, PowerPoint), and ERP Systems

• This individual reports to the Vice President and works closely with a variety of departments throughout the company.

This position has minimal travel and is based in Sparrows Point, MD.

Join a team where your leadership drives real results. At Maryland Metals Processing, a Mill Steel Company, you will find competitive pay, comprehensive benefits, and the stability of a nationally recognized industry leader paired with the close- knit, collaborative environment of a local operation. You will have the tools, resources, and support to make an impact today and grow your career for the long term.

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.