Assistant Starbucks Manager - Duncanville, TX

Cafe Assistant General Manager - Crescent Court

Dallas, TX $55,000.00-$66,000.00 3 months ago

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
• Assist customers by making product suggestions and filling special orders.
• Answer and respond to incoming calls appropriately; resolve customer complaints and elevate to Store Director as needed.
• Engage in suggestive selling and other sales techniques via:
  • Telephone
  • In-store intercom announcements
  • One‑on‑one customer interaction
• Maintain knowledge of duties performed by all department employees; oversee and assist with preparation, brewing, and serving of food items.
• Implement proper and efficient product preparation and packaging techniques.
• Operate related equipment such as:
  • Conventional and microwave ovens
  • Blenders, printers, pallet jacks
• Maintain hot and cold foods to company standards.
• Brew coffee and tea; operate electronic cash register to total customer bills; accept payment and make correct change.
• Maintain knowledge of proper procedures and coffee bar layout.
• Ensure case cleanliness and visual appeal; maintain proper sanitation and appearance of Starbucks area and equipment; ensure a safe work environment.
• Ensure temperatures are maintained during preparation, display, and storage.
• Schedule, supervise, train, and assign duties to department employees; ensure adequate coverage and service levels.
• Train employees on store policies, sales techniques, and record‑keeping procedures.
• Identify and develop employees with high potential for advancement.
• Plan daily operations; monitor production processes for compliance and profitability.
• Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
• Control inventory to ensure adequate quantity, quality, and freshness; maintain levels per division directives.
• Stock and rotate products; maintain and organize cooler.
• Understand opening and closing department procedures.
• Build displays; rotate and discard outdated or spoiled products.
• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Enforce proper code dating for all products within the department.
• Monitor employee productivity and evaluate overall performance.
• Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures.
• Follow and maintain department standards and requirements for handling quick‑sale items.
• Implement effective promotional and seasonal displays.
• Perform receiving duties including:
  • Breaking down loads
  • Verifying orders using invoices
  • Inspecting quality and reporting shortages
  • Stocking and rotating product

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Retail