Shift supervisor, Restaurant​/Food Service

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The Shift Supervisor is a critical member of the operations team at Genghis Grill. You would be responsible for the overall shift operation of the restaurant. Key responsibility areas include team performance, increased sales and profitability, effective cost controls, training and development, and retention of employees. The Shift Supervisor is responsible for working actively to ensure the restaurant meets financial and operating goals.

• Promotes the company s mission, vision, and values.
• Runs and manages shifts effectively with a focus on assigned area of responsibility.
• Ensures customer satisfaction and knowledge of customer recovery strategies.
• Effectively leads, develops, and motivates the team.
• Delivers a quality product and experience based on brand standards and operating procedures.
• Conducts effective pre-shift meetings during every shift.
• Enforces company human resources policies in all aspects of the manager and teammate experience.
• Enforces all food safety policies and procedures to ensure compliance with laws, codes, and guidelines set forth by the FDA and Health Department.

• Strong leadership skills to train, coach, develop and motivate others.
• Able to make critical decisions.
• Excellent communication skills including writing, speaking, and public speaking.
• Exceptional organizational and operational skills.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management.
• Financial skills, including calculating food and labor costs and knowledge of cost-controlling measures.

• Ability to speak clearly and listen attentively to employees and guests.
• Ability to read and write to facilitate communication.
• Ability to stand and exert well-paced mobility for up to four hours in length.
• Ability to lift and/or move up to 50 pounds in weight.
• The workplace may frequently expose the team member to heat/cold and odors.

• Must be at least 21 years of age.
• Extensive background, 5+ years, in high volume full-service restaurant food operations.
• Valid Serv Safe certification.
• Detailed knowledge of the county, state, and federal health codes.
• Knowledge of basic employment laws and regulations.
• Some knowledge of the Spanish language is a plus.
• Minimum high school education, a college degree are preferred.

• Must be able to speak clearly and listen attentively to co-workers and managers.
• Must be able to engage in a two-way conversation with the customer on the floor.
• Must be able to read and follow verbal instructions and implement the same.
• Must be capable of applying common sense and understanding to carry out oral and/or written instructions.
• Must understand and adhere to service standards.

Note:

This description only reflects the current responsibilities and qualifications for the role and does not constitute a contract of employment.