Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people and are focused on a long-term transformation plan known as Block Next, to elevate how we work, serve, and lead in our industry.

• Provide leadership to a customer-centric team of associates at a single H&R Block tax office.
• Lead the front-line management, development, and performance of tax office associates to deliver an outstanding client experience.
• Assist in creating and implementing office-level growth plans, develop local partnerships, and manage office community involvement.
• Recruiting and interviewing candidates for tax office associate positions (in coordination with the District General Manager).
• Serve as the point of contact for onsite escalated client service concerns and ensure client scheduling is accurate and conflicts resolved.
• Direct daily activities to ensure timely completion of work with attention to quality, priorities, and goals.
• Coach and train associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings, create staff schedules, and manage timekeeping and overtime; prepare tax returns as required.
• Conduct timely performance reviews and address associate concerns in partnership with appropriate resources.

• Prior experience in a customer service, shift leadership, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional preferred; successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns.
• Annual continuing education to meet IRS and applicable state requirements; computer proficiency with MS Office; ability to work independently with minimal supervision.
• High school diploma or equivalent required; flexibility in work schedule based on business needs.

• Employee Assistance Program with Health Advocate;
  Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support; various discounts on everyday items and services.
• Medical coverage, 401k, and Employee Stock Purchase Plan available with eligibility requirements.
• Check available benefits at

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.