3rd Line IT Professional; MSP

We are looking for an experienced 3rd Line IT Professional to join our growing team.

With an expanding client portfolio, you will work as part of a dedicated technical team delivering high-quality IT support to multiple clients in a fast‑paced environment. The role involves providing escalation support to both technical and account management teams, ensuring solutions and projects are delivered on time and within budget. You will also provide end‑user support across all levels.

The successful candidate will have strong experience across Windows Server environments, networking (Cisco/IOS), cloud technologies including Microsoft 365, Azure/Entra  Intune, and cyber security.

You will be required to support on‑the‑job training of team members and review their work as necessary to improve performance and underpin excellence. This includes team leadership, training and providing support for the solutions team.

We encourage candidates of all backgrounds and capabilities to apply, although it’s essential that your values and experience align with this role’s key responsibilities. To be successful you will:

• have excellent problem‑solving skills
• have a high level of organisational skills, with the ability to work to tight deadlines and work well under pressure
• produce accurate and timely work within your service line
• manage and develop team members, providing support for the Solutions team

You will need to have the following technical experience:

• Windows Server (2012–2025): Installation, configuration, and troubleshooting
• Networking (Cisco/IOS): Strong networking skills, including the installation, configuration, and troubleshooting of networks, VLANs, subnets, firewalls, and routers
• Cloud Technologies: Experience with Microsoft 365, Azure/Entra , and Intune, including configuration, troubleshooting, and migrations
• Cyber Security: Strong understanding of cyber security best practices and security principles

The experience below is desirable:

• Veeam: Experience with backup and recovery solutions
• Microsoft Power Platform: Experience with Power Automate and/or Power Apps
• Virtualisation: Experience with VMware and Hyper‑V; vSAN experience advantageous

From flexible working arrangements and time‑matched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis we’re committed to helping our people maintain a healthy and balanced lifestyle.

We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training and CPD.

Our values of trust, partnership, and inclusivity are at the forefront of everything we do.

Full support and 18 weeks full pay for maternity and adoption leave, inclusive of statutory maternity and adoption pay, and two weeks full pay paternity leave for eligible team members.

Continuous learning support to help develop skills and long‑term goals through mentoring, coaching, technical and soft skill training.

Insured benefit available to all team members up to the age of 65, four times annual salary. Conditions apply.

50% discount for team members and their partners and 25% discount for team members’ parents and children.

Minimum of 22 days annual leave (plus bank holidays), increasing to 27 days after five years of service and for managers. 32 days (plus bank holidays) for directors.

Non‑subsidised purchase through a group company scheme.

Buying or selling of annual leave up to five days. Conditions apply.

Bonus payments up to £1,000 on successful candidate referrals for eligible team members.

Employer contribution starts at 3% with length of service‑related increases and up to 7% matched contributions for eligible team members.

Half day paid leave matched with half day annual leave for voluntary and charitable activities.

Employee assistance programme for 24/7 confidential support from trained counsellors and access to trained…