Workshop Administrator

We are seeking an organised and proactive Workshop Assistant/Administrator to support the effective running of our busy workshop. You will work closely with the Workshop Manager and Office Team to ensure customer satisfaction and operational efficiency.

Key Responsibilities:

• Assist the Workshop Manager in prioritising and delivering daily workload efficiently.
• Take customer calls regarding equipment issues, ensure correct call-out responses, and record details for management review.
• Maintain a breakdown spreadsheet to identify root causes and support operational decisions.
• Order spare parts accurately and on time, ensuring frequently used parts are always in stock and chasing orders proactively.
• Maintain service records, damage books, and ensure servicing/testing schedules remain up to date.
• Process orders and warranty claims via Honda Com (online training provided).
• Claim warranty work appropriately to help keep workshop costs down.
• Maintain clear systems for external customer repairs to track progress efficiently.
• Liaise with the hire office to minimise equipment downtime and prioritise fast turnaround of required equipment.
• Ensure waste is kept to a minimum and parts are not changed unnecessarily.
• Run weekly reports and place orders to maintain at least two weeks' worth of stock ahead of all testing requirements.
• Record breakdowns and pass them to the relevant fitter promptly.
• Work in an organised manner, always ensuring adherence to systems and processes.
• Support the team by helping maintain the breakdown spreadsheet and all relevant administration.

About You:

• Strong administrative and organisational skills.
• Excellent communication for both customer service and internal coordination.
• Ability to work systematically with attention to detail.
• Confident using spreadsheets, online ordering systems, and warranty claim processes (training provided).
• A proactive team player with a solutions-focused approach.