Quality Systems Leader

Quality System Leader Your Manager:
Quality Systems and Improvement Manager

Team:
Manufacturing, Quality Assurance

Location:

Kilmalid, Dumbarton

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with premium brands available in over 160 countries, including:
Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur and Mumm and Perrier-Jouët champagnes.

In the UK, Pernod Ricard is made up of 4 businesses:

• Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award‑winning Scotch whisky portfolio
• Pernod Ricard UK, which markets, sells and distributes our products in the UK market
• Pernod Ricard Global Travel Retail, the global and EMEA home of the group’s duty‑free, air‑travel and cruises business.
• The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London.

We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand‑new office designed with sustainability, ‘conviviality’ and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600‑strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.

The scope of Operations stretches from Procurement through conversion (distillation and maturation) and manufacturing (or bottling) to all the downstream Supply Chain activities until the final product is delivered. In addition, Operations play a very active role in Innovation, Talent Development and Operational Risk Management.

The Quality Systems and Improvement team of five people are responsible for our Quality Management System and the Management System Software, Audits, Improvements and Customer Complaints. They are part of the wider Quality team within our Manufacturing function who support the business with Product Quality, Regulatory, Food Safety, Supplier Quality and Technical Training alongside Quality Systems and Improvement.

The Quality Systems Leader will design and deliver an objective internal audit programme which adds value to the business, facilitate external audits and will also be a Key User for our Integrated Management and Food Safety systems, leading initiatives to improve the Quality Management System.

You will have five main areas of responsibility:

• Audit Support and Coordination – to plan and coordinate the internal audit program across 25 sites, ensuring that all core business functions, and certificate elements are covered. You will also plan, coordinate and facilitate external audits.
• Risk Assessment – to analyse and evaluate risk controls through objective and factual assessment.
• Supporting Colleagues – to coach and support colleagues across Operations, as required, through their root cause analysis of non‑conformances, establishing a strong network of contacts across the business. You will develop and deliver training to system users across the business and provide ongoing coaching as required. You will also provide analytical and administrative support to the Quality Team and the wider business for IMS/Audit activities.
• System Support – you will be a key user for the Integrated Management System (IMS) software (Q‑Pulse), providing system support to all employees and leading/coaching the departmental administrators. You will provide ongoing development of the Document Control, CAPA and Audit modules in Q‑Pulse to align with the business requirements.
• Driving Improvements – to lead initiatives to improve the Quality Management System and…