Field Operations Technician

Job Summary

The Mobile Technician - Field Operations Technician plays a crucial role in delivering exceptional service to our customers by handling the installation, maintenance, and troubleshooting of Otodata devices at customer sites. This position requires a hands‑on, customer‑focused approach, with a strong emphasis on quality and efficiency. In addition to performing on‑site technical tasks, the technician will work closely with the customer service team to ensure seamless communication and prompt resolution of any customer issues.

The ideal candidate will possess a blend of technical expertise, problem‑solving abilities, and a dedication to delivering a superior customer experience.

• Field Service & Support:
  Provide exceptional service and customer support during field visits or dispatches, ensuring timely and efficient solutions.
• Workflow Coordination:
  Ensure work is aligned with the scheduled tasks to maintain smooth and timely operations.
• On‑Site Tasks:
  Oversee all aspects of on‑site installations, repairs, maintenance, and testing of equipment, ensuring proper functionality and compliance.
• Troubleshooting & Problem Solving:
  Diagnose errors or technical issues and implement the most appropriate solutions to ensure optimal performance.
• Reporting & Documentation:
  Generate clear, detailed, and timely service reports that document work performed, technical issues, and resolutions.
• Process Improvement:
  Document, develop, and enhance established processes and procedures to improve service efficiency and quality.
• Safe Vehicle Operation:
  Safely operate company vehicles and utilize field automation systems to optimize workflow and service delivery.
• Protocol Compliance:
  Follow all company protocols and field procedures to ensure consistency, safety, and high‑quality service.
• Team
  
  Collaboration:
  
  Cooperate with technical teams and share information across the organization to improve service delivery and technical support.
• Relationship Building:
  Foster positive relationships with customers, vendors, and partners, ensuring productive and successful interactions.
• Service Feedback:
  Provide constructive feedback to both internal and external customers to improve service delivery, installations, and overall experience.

• Education:
  
  High school diploma or equivalent (required). Preferred:
  Associate's degree or technical certification in a related field (e.g., Information Technology, Electronics, or Engineering).
• Experience:
  
  Proven experience in field operations, technical support, or equipment installation and maintenance, preferably in a mobile technician or similar role. Strong troubleshooting experience with electronic devices or IoT technology. Experience in customer‑facing roles, demonstrating excellent communication and problem‑solving skills.
• Certifications (Preferred):
  Technical support, electronics, or related field (e.g., CompTIA A+, Network+, or equivalent).
• Driver's License:
  Valid driver’s license with a clean driving record (required for vehicle operation).
• Criminal Record:
  No criminal or judicial record related to the services offered.
• Industry Experience (Asset):
  Previous telemetry or gas industry experience.
• Geographic Knowledge (Asset):
  Geographic knowledge of United States.

• Field Service Expertise:
  Demonstrated experience in field service roles, with a strong ability to perform installations, troubleshooting, and repairs in a variety of environments.
• Technical Proficiency:
  Ability to diagnose, test, repair, and service technical equipment, ensuring functionality and compliance with company standards.
• Travel Flexibility:
  Willingness and ability to travel for fieldwork, including repairs, service calls, and training, with flexibility to adapt to changing locations and schedules.
• Self‑Motivation & Responsibility:
  Strong sense of autonomy, initiative, and accountability in completing tasks and managing responsibilities without direct supervision.
• Adaptability:
  Comfortable working flexible shifts and adjusting to dynamic schedules and changing work environments.
• Attention to Detail:
  High level of rigor, precision, and commitment to delivering excellent, meticulous service in all aspects of the job.
• Process Adaptability:
  Ability to quickly adapt to evolving products, processes, and support procedures, staying current with technical advancements.
• Customer Service Excellence:
  Exceptional customer service skills, with a sharp focus on delivering positive experiences and maintaining high professional ethics.
• Fast‑Paced Environment:
  Thrives in dynamic, fast‑paced work environments, effectively managing multiple tasks while maintaining quality and accuracy.
• Availability for Travel:
  Ability to travel up to 75% of the time, ensuring readiness for field assignments and customer engagements.