Coordinator of Housing and Residence Services

About the Job

Overview The Coordinator of Housing & Residence Life Services is a key member of the Residence Life Leadership team. The Coordinator is responsible for a significant amount of project work that requires them to coordinate and work collaboratively with other Housing and Residence Life staff. In addition to working collaboratively, the Coordinator has a significant amount of independent project work. The Coordinator serves a wide variety of individuals and must be open to working with those from diverse backgrounds.

This position is expected to have occasional evening and weekend commitments, to travel on behalf of the department periodically, and to work during University reduced operations and closures as needed.

• Develop & manage the Housing & Residence Life website, which may include the development of original content and the editing and implementation of supplied content.
• Develop a social media strategy and manage all existing and emerging social media channels for Housing & Residence Life.
• Develop and manage publications, image/brand/voice for Housing & Residence Life that meet UMD's brand and identity standards in collaboration with Admissions, Orientation, and University Marketing & Public Relations.
• Manage the day-to-day operations of the Housing Information Desk, including supervision of the Housing Services Coordinator - Desk Manager and desk workers.
• Co-lead summer operations team with the Assistant Director for Residential Learning. Collectively evaluate overnight lodging requests for summer groups and independently manage assigned groups.
• Coordinate all aspects of the Summer Senior program to meet established revenue targets over the summer months. This includes advertising the program, managing reservations and billing, hosting event(s), and addressing complaints from guests.
• Manage all digital signage throughout housing.
• Lead essential residential room key processes including but not limited to, updating key codes in Star Rez housing software, auditing keys, and preparing for the distribution and collection of keys from residents and guests upon check-in and check-out.
• Lead student employment processes in areas of responsibility.

• Provide administrative support for student employment processes.
• Create Maxient cases from submitted incident reports and assign them to hearing officers on an as needed basis.
• Adjudicate conduct cases when significant or unusual behavioral concerns are documented on a case by case basis.
• Manage behavioral cases when residents are documented for creating a hostile room environment for current or prospective roommates in an attempt to make them move out or prevent them from moving in.
• Manage the break duty process, including scheduling and training of student staff providing coverage over break periods.
• Participate in the "Director On-Call" rotation, predominantly over the summer, to consult live-in professional staff on complex situations and occasionally respond to campus after regular business hours.

• Lead departmental role in Orientation and Admissions events.
• Assist with the planning, marketing, and implementation of departmental programming initiatives.
• Serve as a core member of the opening and closing committee
• Assist in the implementation of openings and closing throughout the year.
• Assist in the selection of full-time positions in Housing & Residence Life.
• Assist in the execution of departmental emergency response procedures.
• Serve as a resource on University and departmental policies and procedures.
• Assist Housing & Residence Life in other areas as assigned.

• Meet with the Assistant Director for Residential Learning regularly and attend staff meetings including: residence life, leadership team, and central staff.
• Ensure all safety, security, and maintenance needs are reported to appropriate personnel.
• Plan, direct, and manage administrative functions.
• Perform tasks in accordance with established University and Housing & Residence Life procedures and deadlines.
• Manage and monitor the Marketing & Communications budget and keep Google Drive updated.
• Maintain an inviting office space.

• Represent Housing & Residence Life on University work groups, task forces, and committees.
• Partner with other student life staff to deliver programs and services to residential students.

Priority Final date to receive applications is January 29th.

Required Qualifications:

• Master's degree, or a BA/BS degree plus at least five years of relevant experience

Preferred Qualifications:

• Experience working in a collegiate housing operation as a graduate/professional staff member for 2 years
• Experience working in a customer service role
• Experience working with camps and conference groups within higher education
• Experience supervising student staff
• Experience using Star Rez or another housing management system