Area Manager - Duluth

Overview

Under the direction of the Operations Manager, the Account Manager is responsible for the daily janitorial oversight and management of one of our PREMIER clients located in the Duluth Area. This role involves supervising and coordinating the activities of 14 onsite employees to ensure the consistent delivery of services related to cleaning, safety, and maintenance as outlined in the contractual scope of work.

The Account Manager plays a key role in supporting the Company’s LEGS strategy and demonstrates an understanding of how their responsibilities align with it.

Shift: Monday - Friday 6AM - 4PM (requires flexibility)

Pay: $55K + $250/Monthly Car Allowance + Fuel Card +Bonus Opportunity

• Training & Development
  • Train and develop all associates in their respective job roles to ensure consistent and standardized cleaning procedures.
  • Identify and mentor high-potential associates to support succession planning and develop future leaders.
• Safety Compliance
  • Conduct regular safety training sessions and complete safety audits to maintain a safe work environment.
• Serve as the primary point of contact for customer concerns, ensuring consistent communication and high levels of customer satisfaction.
• Investigate customer complaints, conduct follow-up calls, document findings, and recommend solutions to the Operations Manager and team.
• Operations & Quality Control
  • Assign daily tasks to associates and inspect completed work to ensure it meets or exceeds Marsden's quality standards.
  • Conduct regular building inspections to ensure compliance with company and customer expectations.
• Employee Relations
  • Address associate concerns and partner with the Operations Manager and HR as needed to resolve issues in a timely and fair manner.
• Account Management & Support
  • Assist with the successful start-up of new accounts, including meeting with the customer and supporting the initial onboarding process.
  • Verify employee attendance and performance through timekeeping systems and site visits.
• Resource & Supply Management
  • Order necessary supplies and equipment for each site to maintain operational efficiency.
• Budget Awareness & Labor Management
  • Understand and monitor the labor budget for each assigned building, reporting on variances due to vacancies or other changes.
  • Assist with staffing decisions and budget management to ensure cost-effective operations.
• Policy Enforcement
  • Enforce all company policies and procedures to maintain consistent standards across all locations.
• Work Schedule & Travel
  • Flexibility to work varied hours as needed but core hours for the role are Monday-Friday 8:30am-5pm.
  • Daily travel between accounts is required; occasional travel to other markets may be requested.

• Leadership & People Management
  • Demonstrates confidence in self and others.
  • Inspires and motivates team members to perform at their best.
  • Effectively influences others' actions and opinions.
  • Open to feedback and gives appropriate recognition to others.
• Problem-Solving Abilities
  • Identifies and resolves problems in a timely and effective manner.
  • Gathers and analyzes relevant data to develop sound solutions.
  • Maintains professionalism, even in emotionally charged situations.
• Communication Skills
  • Strong written and verbal communication skills.
  • Able to communicate clearly with associates, management, and clients.
• Industry Knowledge
  • Technical knowledge of the building maintenance industry is a plus but not required.
• Training & Operational Proficiency
  • Ability to complete and apply company training in the following areas:
    • Train-the-Trainer methodologies
    • Standard Operating Procedures (SOPs)
    • Coaching and documentation of progressive discipline
    • Supply ordering and inventory management
    • Performing inspections and safety audits
    • Use of eHub software for operations and workforce management
    • Expense coding in Concur
    • Conducting one-on-one sessions
    • Handling interviews, suspensions, and terminations

• 3 - 5 years of leadership experience, managing front line employees in a business setting
• 2 - 4 years of experience in the commercial cleaning industry is preferred

• Demonstrates a strong commitment to upholding the company’s val…