Client Technology Specialist

Client Technology Specialist page is loaded## Client Technology Specialist locations:
Corporate Office-maurices-Duluth, MN 55802time type:
Full time posted on:
Posted 3 Days Agojob requisition :
R-158136##
** Brand Overview:
** maurices is a women’s apparel retailer that celebrates feel good fashion for real life. It’s committed to its service with style promise and offering affordable fashion that takes women from workday to weekend and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is famous for its versatile styles including key categories such as denim, dresses, tops, and more.

Established in 1931, maurices operates 935 stores in communities across North America. Discover even more fashion at , MN 55802.##
*
* Position Overview:

**## As the Client Technologies Specialist, you will ensure successful support and operation of client technology hardware and software and other technology utilized throughout the maurices store and corporate environment. You will also evaluate business needs and issues and work with diverse IT teams to implement all client technology software solutions and technology## ## Performance requirements
* Support client technologies across the Maurices user community
* Actively and consistently support all efforts to simplify and enhance the customer experience
* Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required
* Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures
* Work with desktop engineering to design and refine desktop configurations
* Plan, test and implement new or revised desktop solutions
* Work with the broader IT team to resolve high level hardware and software issues
* Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA
* Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required
* Work with Client Technologies Engineering to maintain accurate hardware and software inventories
* Provide process, procedure and technical training to the extended support team, including Service Desk Specialists, as required
* Lead and/or participate on project teams
* Proactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables.
* Keep abreast of developments, releases, roadmaps and issues of both business applications and store infrastructure, and share the information with interested parties
* Work with diverse teams to coordinate project activities and share knowledge
* Provide training to various user communities on proper use and security of all systems, including new procedures when necessary
* Embrace disciplined IT service management principles
* Commitment to Service Management frameworks that include Incident, Change, and Problem Management excellence
* Understand, review, and approve performance metrics to ensure agreed-upon outcomes are delivered
* Create, maintain, and analyze documentation to enable effective use and efficient ongoing support operations via the Service Desk.
* Coordinate and track efforts with vendors during system outages, malfunctions, updates and upgrades, assisting as required
* Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
* Consult with others to assess, analyze, and ensure the resolution technical problems/issues
* Enable growth initiatives and lead risk mitigation initiatives
* Participates in business continuity/disaster recovery planning and actual execution of business continuity/disaster recovery events
* Ensures all assigned tasks are completed as directed and on time## Work Experience and education requirements
* Associate Degree or Bachelor's in Computer Science, Information Systems, related degree or equivalent years…