IT Operations Technician

Overview

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As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You  connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Learn more about the team at

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America, the best city for renters, the fittest city in America, and the third best metro in the US for young professionals.

Our campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team from restaurants around the country. After five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You  also be eligible for annual raises and bonuses, as well as stock grants. Healthcare is global. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles.

Please see our full non-discrimination statement at

Note:

The original listing describes responsibilities within the role description. The following captures the job’s intent for clarity:

• Monitor the hosting infrastructure stack and respond to issues in a timely manner
• Identify, troubleshoot, and resolve network, hardware, virtualization, and presentation problems
• Collaborate with contacts from healthcare organizations to address impact, communicate issues, and perform system builds

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

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