Concessions Stand Attendant

Job summary

Concession Stand Attendant (All shifts, including DAY Shift)

Hourly Wage

• Events with gratuities $13/hour + gratuities | average $17-$30 per hour
• Events without gratuities $17/hour

The Job summary is to use exceptional customer service skills and take orders, serve customer their food and beverage orders, and process payments using the point-of-sale system. The position is scheduled during sporting events, concerts, conventions, arts and entertainment, and any event that requires concession services.

• Ability to maintain effective and positive communication skills.
• Ability to ensure a high level of customer service.
• Ability to adapt to changes, delays, or unexpected events.
• Ability to move quickly throughout the facility to different event spaces.
• Ability to work at a fast pace.
• Ability to stand for long periods of time.
• Ability to work in spaces with fluctuating temperatures, from hot and humid to cold.
• Ability to resolve problems and manage difficult situations as needed.
• Ability to follow detailed instructions, either written or verbal.
• Excellent time management and organizational skills.
• Ability to work well in a team-oriented environment.

• A minimum of one year of customer service experience in the food service industry.
• A minimum of one year of point of sale and cash handling experience.
• Experience using a point-of-sale system.

(Reasonable accommodations may be made for individuals with disabilities.)

• Serve customers from a clean and well-stocked concession stand.
• Be familiar with and able to discuss with customers the entire concessions menu and prices.
• Itemize totals for service using the point-of-sale system and process payments.
• Prepare food items such as popcorn, hot dogs, nachos, beverages and other concession stand items.
• Stock and replenish condiments.
• Work as a team to complete duties, for example, opening and closing procedures.
• Maintain the cleanliness of the concession stand and follow all safety and sanitation procedures and policies.
• Perform opening and closing duties, and required projects as directed by a supervisor.
• Perform stocking duties in the concession stands and commissary before and during events.
• Assist with maintaining all equipment and products in a neat, clean, and orderly manner, following appropriate procedures.
• Follow all health, safety, and sanitation protocols.
• Work productively and positively in a team-oriented environment.
• Attend all required employee meetings and trainings, virtually and in-person.

Shifts vary according to staffing needs and to the event schedules, can be day shift and/or afternoons, evenings and/or weekend shifts, and may include some holidays. Availability for UMD Men’s Hockey games during the season is essential. This position will average 10-20 hours per week.

The required dress may fluctuate based on the events within the DECC.

Casual/Sport/Concert Events – The DECC will provide shirts with the DECC logo. Employees must provide jeans and comfortable footwear.

Formal Events – Business professional attire will be the standard, but there can be fluctuation based on event themes and tone. The DECC will provide required uniforms, such as shirts, and the employee must provide appropriate pants, such as black pants.

None

The majority of work will be performed indoors; some events will be held outdoors in different seasons. Many of the work areas will fluctuate from moderate to loud noise levels. The temperature in the work areas can fluctuate from extremely hot and humid (80-90 degrees) to cold, such as outdoor winter weather in freezing temperatures.

This position will require someone that is able to stand on their feet for many hours at a time, moving quickly to different places in the facility based on event needs. Often, multiple events are taking place at the same time, and there will be a lot of walking to the different event spaces. The employee will need to use their hands frequently, and be able to see, hear, and speak often.

This position will require bending and maneuvering, and the ability to…