Pcs Training & Development Specialist - Patient Service Cent

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S HOSPITAL in Duluth, MN is seeking a PCS TRAINING & DEVELOPMENT SPECIALIST to join our PATIENT SERVICE CENTER team!

Salary Range: $22.89 - $33.19 Hourly
Schedule/

Hours:

DAY ONLY, 8 hours
Weekend Requirement:
Generally No Weekends
FTE: FULL TIME, 1.000000 FTE
Off Premise On-Call:
No

Under the direction of the Manager – Patient Service Center Shared Support, the PCS Training & Development Specialist supports the design, delivery, and evaluation of training programs for the Patient Service Center (PSC) and future integrated service lines under the Shared Support model.

The PCS Training & Development Specialist is responsible for developing, coordinating, and delivering training programs that support patient service operations across Aspirus entities that are supported by the Shared Support model. This position partners with operational and other leaders to ensure all staff are properly trained on scheduling systems, workflows, policies, and service standards.

The Specialist collaborates with leadership, quality assurance, and technology teams to identify training needs, create learning materials, and implement development initiatives that enhance staff performance and patient experience. The position also assists in continuous process improvement by evaluating training effectiveness, providing coaching, and ensuring consistency in service delivery.

This role partners closely with Human Resources, Organizational Learning & Development (OL&D) and other system education teams to align training programs with enterprise-wide learning strategies. The Specialist also leverages and manages Health Stream to assign, track, and report on required training modules, ensuring compliance and completion across support patient service teams.

The Specialist may travel periodically to Aspirus locations to conduct in-person training, provide on-site support, and promote standardization across patient service teams.

HOURS:

Full Time 1.0 FTE, 80 Hours Biweekly

• Associate’s degree in Education, Business, Communication, or Healthcare Administration required.
• Bachelor’s degree preferred.
• Minimum of two (2) years of experience in healthcare, contact center, or patient access required.
• Experience in training, coaching, or quality assurance preferred.
• Familiarity with Epic scheduling, telephony (Cisco), and WFM systems (Calabrio) preferred.
• Demonstrated ability to present and facilitate learning effectively across in-person and virtual settings.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to collaborate cross-functionally with QA, WFM, and leadership.
• Demonstrated initiative in learning new technologies and workflows.
• Comfortable facilitating in fast-paced, dynamic environments.

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus St. Luke’s in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the‑art surgical and imaging technology, and a nationally recognized heart and vascular center.

As part of the broader Aspirus system, St. Luke’s is also known for its excellence in orthopedics, cancer care, and women’s and children’s health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN

We heal people, promote health and strengthen communities.

Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community‑directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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