Patient Service Center Scheduler - Patient Service Center

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S HOSPITAL in Duluth, MN is seeking a PATIENT SERVICE CENTER SCHEDULER to join our PATIENT SERVICE CENTER team!

Salary Range: $24.50 - $35.53 Hourly
Schedule/

Hours:

DAY ONLY, 8 hours
Weekend Requirement:
Generally No Weekends
FTE: FULL TIME, 1.000000 FTE
Off Premise On-Call:
No

Under the direction of the Supervisor – Workforce Management (WFM), the Scheduler is responsible for creating, maintaining, and optimizing schedules to ensure that staffing levels align with forecasted workload demand across all Patient Service Center (PSC) functions and patient service areas under the Shared Support model.

This position collaborates with the Forecasting Analyst and Real-Time Scheduling Analyst to develop data-driven schedules that balance service-level goals, budget targets, and employee satisfaction.

The Scheduler ensures that the Patient Service Center personnel schedules are accurate, fair, and aligned to operational hours of coverage, directly supporting optimal patient access and service delivery performance.

Hours:
Full Time 1.0 FTE, 80 Hours Biweekly

• Associates’ degree required;
  Bachelors’ degree preferred or equivalent experience.
• 1–3 years of experience in Workforce Management or scheduling within a contact center or healthcare environment.
• Proficiency with WFM platforms.
• Intermediate advanced proficiency with Microsoft Excel (pivot tables, formulas, data analysis).
• Experience collaborating with Forecasting and Intraday teams to meet service-level goals preferred.
• Strong analytical, organizational, and time management skills.
• Excellent communication and collaboration abilities.
• Attention to detail with the ability to manage multiple priorities and frequent changes.
• Ability to use independent judgment while following defined processes.
• Strong understanding of contact center metrics (service level, shrinkage, occupancy, adherence).
• Proven initiative in problem-solving and continuous improvement.

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus St. Luke’s in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center.

As part of the broader Aspirus system, St. Luke’s is also known for its excellence in orthopedics, cancer care, and women’s and children’s health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN

Our Mission:
We heal people, promote health and strengthen communities.

Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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