Intake Coordinator​/Case Manager at Fond du Lac Band of Lake Superior Chippewa

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• Locations Trettel Lane, Cloquet, MN, 55720, US West 4th Street, Duluth, MN, 55806, US

Job Description

Division/Department: Human Services Division
- Behavioral Health

Location: Min No Aya Win Human Services Center & Center for American Indian Resources

Reports To: Behavioral Health Coordinator/Clinical Director

Probationary Period: 90 days – Full Time; 120 days – Part Time

FLSA Status: Non-Exempt (Hourly)

Classification: Child-Related CA

Rate of Pay: $20.45-$23.01

Responsibilities

• Monitor and process referrals for all Fond du Lac Behavioral Health Services.
• Schedule intakes and ensure completion of required intake paperwork.
• Develop and refine processes to facilitate timely referral processing and intake scheduling.
• Maintain accurate and timely documentation in an electronic health records system.
• Prepare and submit grant reports and required monthly/quarterly reports.
• Stay informed about area resources and guide clients and families to appropriate services within Fond du Lac Human Services and the surrounding region.
• Collaborate with internal and external multidisciplinary teams to enhance services for clients and families.
• Participate in community outreach and educational activities to promote awareness and prevention of mental health challenges.
• Provide crisis intervention, de-escalation support, and assist in implementing crisis and safety plans while supporting the mobile crisis team.
• Conduct and contribute to in-service training sessions for Human Services staff on service delivery and best practices.
• Engage in clinical consultation, staff meetings, and seek supervisory support as needed.
• Maintain professional development through continuing education to uphold program certification or licensure requirements.
• Deliver mental health case management services to children/adolescents with severe emotional disturbances (SED) and their families.
• Provide case management for adults diagnosed with serious and persistent mental illness (SPMI).
• Must work a flexible schedule to contact candidates after hours.
• Evening and occasional weekend work.
• Appropriate/Professional work attire is required.
• Must attend all mandatory department trainings.
• Ensures confidentiality of financial records and all records for employees and/or clients.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Qualifications

• Valid U.S. Class D Driver’s license with Fond du Lac Insurability is required.
• Bachelor's degree in social work, psychology, counseling, or a related field is preferred. Equivalent experience in behavioral health or human services may be considered.
• Previous experience in behavioral health intake, case management, or related services is preferred.
• Knowledge of computer applications to include word processing, data bases and/or data entry, Spreadsheets, and Microsoft Outlook is required.
• Knowledge of Native American communities, culture, customs, and beliefs is preferred.
• Experience working with Native Americans clients, communities and is able to demonstrate cultural sensitivity is preferred.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and…