Retail Supervisor

Overview

The Retail Supervisor-Events is responsible for the management of effective, efficient, and quality event execution in a designated location. They audit, train, and coach Event Specialists on proper team compliance measurements to represent the CROSSMARK Events team.

Pay rate: $43,888.00 per year

• Recruit, supervise, and motivate employees to deliver on client expectations.
• Train Event Specialists on company processes, policies, procedures and position responsibilities.
• Ensure quality execution by conducting audits and work-whys of Event Specialists and develop event execution skills while maintaining Food Safety practices.
• Communicate with store management about upcoming events and the execution of past events in their store.
• Serve as the point of contact for all events conducted in the store, assisting Event Specialists with event kits, materials, and tools.
• Monitor and manage expense metrics such as payroll time entries and additional expenses.
• Manage execution and overall performance of scheduled events by monitoring daily and weekly scorecards to ensure highest on‑date execution levels.
• Reschedule events as needed to maximize execution results.
• Share competitive knowledge and best practices with the team.
• Communicate effectively, develop and maintain strong working relationships with field support, recruiting and client services.
• Maintain a clean, neat, and orderly demo kitchen, ensuring appliances are functional and properly maintained.

Additional duties: this job description does not imply these are the only tasks; individuals may be required to perform other job‑related tasks per management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities.

• Education / Experience: Associate degree and/or technical diploma or one to two years of related experience and/or training, or equivalent combination.
• Computer
  
  Skills:
  
  Ability to use and navigate company‑provided computer and mobile device applications and internal systems. Proficient with MS Office Suite.
• Certificates, Licenses, Registrations: Valid driver’s license required;
  National Registry of Food and Safety certification required within 30 days of employment if not already certified. Local Food Handlers permit if required.
• Supervisory Responsibilities: Direct supervisory responsibilities with approximately 10–50 employees.
• Work Environment: Retail store environment; local travel may be required.
• Physical Demands: Stand, walk, use hands and fingers, reach, talk, hear, read instructions, stoop, kneel, crouch, climb, balance, lift up to 25 pounds (occasionally 50 pounds), push/pull wheeled cart, prepare food and beverages, contact cleaning supplies.
• Language
  
  Skills:
  
  English primary; bilingual skills may be required.
• Worker's Compensation: Report any employment‑related injury to yourself or your team as soon as possible after an incident resulting in injury.

Product Connections is part of the Acosta Group, a collective of trusted retail, marketing and food service agencies reimagining the way people connect with brands. As a full‑service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time.

Acosta Group is an equal opportunity employer and will provide reasonable accommodations for applicants with disabilities. If accommodations are needed, contact  with “Applicant Accommodation” in the subject line.

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