Service Advisor

Job Details

Job Location
:
Subaru of Gwinnett - Duluth, GA 30096

Subaru of Gwinnett

Who We Are

Subaru of Gwinnett has been in business since 2002, and in that time have built a reputation on providing courteous, honest service. We maintain the highest level of integrity and professionalism in every area of our business, and are looking for talented individuals to join our team and uphold the Subaru Love Promise.

We believe in building lifelong relationships with our customers, earning their trust and exceeding their expectations by providing customer service with integrity and compassion. We believe in being a positive force in the communities where we live and work with actions that set an example for others to follow. We offer a state of the art professional environment to conduct business.

These openings are not just a job, they are a career path that can be both lucrative and emotionally rewarding. If you are interested, want more in life than just a job, aspire to earn more than your peers, and want a balanced lifestyle then please continue.

What We Offer

• Daily base pay paid weekly, Commission based portion paid monthly
• Menu sales bonus pay and CSI bonus opportunities
• Medical, vision, dental
• 401K with company match
• Paid time off
• Paid training
• Employee discounts
• Growth opportunities
• Year-end bonuses and Christmas club
• Catered Saturday lunches
• Holiday parties and luncheons
• Drug-free work place

What We Need

Due to continued growth in the Service Department, we are in need of a Service Advisor to handle Client needs and requests on their vehicles. Specific FIVE day work week to continue to promote growth and proper service levels involves week day hours from 8am - 5pm, Saturday hours from 8am - 3pm. Sundays closed.

Customer Service skills are a must, as is a positive attitude and willingness to work as "part of the team". Potential for growth and advancement based on performance.

Responsibilities

• Provide and promote the Subaru Love Promise at every available opportunity with clients and staff
• Warmly welcome and greet all service clients in a timely manner in the main service drive. You are our ambassador; your charm is clearly evident in everything you do and/or say. Maintain a professional personal appearance and work space
• Actively listen to our clients and their needs and interpret body language and tone in order exceed client's expectations, solve problems, and de-escalate issues
• Communicate with service customers to determine the nature of their mechanical problems and service needs
• Ask questions and test drive client cars in order to provide technicians with essential information
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with Subaru of Gwinnett's specifications
• Properly present and show value in recommended maintenance plan using maintenance menus
• Communicate (present and sell) the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
• Accurately record maintenance and/or repairs needed and convey to technician
• Process extended warranty claims for clients
• Handle telephone inquiries regarding work in process and appointments and return phone, email, and text messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Keep clients updated with timely progress reports on vehicle status throughout visit
• Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience
• High Manufacturer customer satisfaction survey scores is a must
• Abide by company policy and departmental best practices and procedures
• Perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications and Skills

• High school diploma or the equivalent
• All applicants must be authorized to work in the USA
• All applicants must have a clean driving record and must be insurable
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
• All applicants must possess advanced computer/keyboard skills and ability

Language skills

• Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to respond to common inquiries or complaints from customers.

Mathematical skills

• Ability to add, subtract, multiply and divide in all units of…