Snowsports Rental and Ticket Attendant

SUMMARY/OBJECTIVE

Are you ready to be part of an exciting winter season at Spirit Mountain Recreation Area? We are looking for motivated individuals to join our team as an Indoor Operations Attendant. This role is perfect for those who thrive in a dynamic environment and have a passion for delivering excellent guest service. As an Indoor Operations Attendant, you will be responsible for ticket sales and providing exceptional service at our rental or ticket desk.

While we are now accepting applications, please note that hiring will begin in October. We appreciate your patience as we prepare for another fantastic winter season!

• Conduct ticket sales for ski operations using our point-of-sale system, providing detailed information about facilities and services, efficiently managing transactions, and ensuring appropriate waiver completions.
• Enforce safety waiver completion when purchasing all tickets even when guests are hesitant or it is busy.
• Check in and out cash banks each day and conduct appropriate reconciliation with honesty and integrity.
• Manage rental desk operations, including the setup, fitting, and maintenance of ski and snowboard equipment.
• Perform regular checks and adjustments on rental equipment to ensure it is in safe and optimal condition for guest use.
• Guide guests through the rental process, assisting with equipment selection, sizing, and fitting to ensure they have the best experience on the slopes.
• Track and maintain records of equipment usage, returns, and any required maintenance or repairs.
• Uphold a high standard of service, cleanliness, and safety in all areas of operation, including the rental or ticketing desks and surrounding areas.
• Assist and guide less experienced staff, promoting a culture of safety, efficiency, and guest satisfaction.
• Resolve guest inquiries and issues with professionalism, courtesy, and a solution-oriented approach.
• Ensure proper sanitation and care of rental equipment, adhering to safety and cleanliness protocols.
• Coordinate with other departments to ensure smooth operations during peak times.

• $1 Ski Pass after meeting 30 days or 4 consecutive shifts of employment.
• Perk Passes for discounts for friends and family and $50 seasonal pass for your dependents (please note this is for those with eligible dependents).
• 30% discount on food during working hours.
• Overtime eligible and flexible hours.
• Fun culture, experiences, and memories!

• Safety:
  Our top priority for employees and guests.
• Customer Service:
  Dedication to friendly and positive guest interactions.
• Respect:
  Foundation for teamwork and success.
• Honest Communication:
  Essential for addressing challenges.
• Best Effort:
  Expected consistently from all team members.
• Humor:
  Encouraged to foster an enjoyable workplace.
• Proprietary Interest:
  Treat the facility with care and responsibility.
• Integrity:
  Fundamental to all actions and interactions.

• Strong ability to interact with guests; customer service experience is highly desired.
• Physical ability to engage in tasks requiring standing, lifting, or bending.
• POS experience, cash handling, and counting experience.
• Flexibility to work varied shifts, including nights and weekends.
• Minimum age of 18 years.
• Familiarity with ticket sales or rental operations is preferred.

• Must be able to be on your feet, lifting, bending and stooping for extended periods of time.
• Must be able lift to 25 pounds.

Requirements