Operations Associate

Location:
Duluth & Suwanee, GA (Onsite, Full-Time)

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with leading brands, sports teams, and organizations to safeguard priceless materials and bring them to life in ways that inspire connection. We preserve history, we preserve generations’ legacy, and we preserve our clients’ most valuable collections with care and purpose. Our work is about honoring the past while making it meaningful for today and relevant for the future—helping people and organizations celebrate where they’ve been and envision where they are going.

As an Operations Associate, you will support the day-to-day operational needs of Heritage Werks by distributing supplies, maintaining building systems, and responding to on-call emergencies as they arise. You’ll also play an important role in ensuring the safe movement and storage of archival materials across our corporate headquarters and satellite facilities.

In this role, you will report directly to the Director of Facilities and Supply Chain and work closely with the operations team to keep facilities running smoothly and securely. This is a full-time position that requires flexibility, including the ability to travel as needed and work an unconventional schedule when required.

• Monitor environmental sensor uploads providing summary reporting on a weekly basis to the Director of Facilities and Supply Chain highlighting deviations outside of accepted norms and identifying potential causes and solutions.
• Place all heavy machinery and equipment on a maintenance schedule ensuring that prior to and after all use equipment is inspected and in good working order. Respond to and provide solutions for equipment issues.
• Act as a vendor escort for building repairs reporting resolution of issues or solution options to the Director of Facilities and Supply Chain.
• Utilize heavy machinery to meet operational requirements.
• Act as a heavy machinery instructor/licenser.

• Serve as first responder and holiday on call support staff.
• Assist the Director of Facilities and Supply Chain in maintaining opening and closing standard operating procedures and ensuring all security measures are properly implemented.

• Maintain accountability and proper stores of Disaster Preparedness Kit (DPK) supplies.
• Assist the Director of Facilities and Supply Chain with Risk Management Program by implementing mitigation measures and conducting inspections.
• Act as a warehouse safety lead, enforcing safety policies and ensuring regulatory and company protocol compliance.

• Maintain up to date vault maps differentiated by storage type for each Heritage Werks facility including a written monthly report summarizing collection movement and collection LF counts to the Director of Facilities and Supply Chain.
• Proactively manage the archival vault space providing archival project managers with the locations for material movement.
• Assist within the vaults to maximize shelving space and forecast collection locations for new projects.
• Assist with planning and oversight of shelving expansion as required.
• Verify collection linear footage counts to support Client Services during renewal season.

• Plan and conduct new client content relocation operations including pre-pack assessments, quote approvals, onsite pack operations, post-pack budget reconciliations and after-action reviews.
• During collection returns provide archival project managers with transportation estimates, assist with pack supply ordering, containerization workflow op orders, collection reinstallation, post-relocation budget reconciliation and after-action reviews.
• Ensure the safe movement of all client materials between Heritage Werks facilities utilizing proper asset handling protocol, packing materials, and authorized vehicles.
• Ensure transportation vehicles are equipped with climate control to maintain appropriate temperature and humidity levels.
• Act as lead asset receiver during nonstandard hours.
• Operate company vehicles.

• Receive supply orders…