Information Specialist II - Assessor's Office Cook; Promotional Cook

Overview

Are you looking for a job that has excellent benefits, work-life balance, flexible scheduling and is located in beautiful Cook, MN? There presently exists a vacancy for an Information Specialist II in the Assessor's Office. In this role you will be an asset by screening and relaying incoming calls or messages and answering requests for the department's services and applications. The Assessor’s Office mission is to value property by creating a timely, uniform, and fair assessment process while delivering exceptional and professional public service with integrity and respect for the people we serve.

We are looking for someone to perform skilled information processing work applying a system of specialized departmental work rules, methods, procedures and operating precedents to perform a variety of customer service and records maintenance functions. Customer service duties include explaining departmental regulations, policies and procedures and communicating work-related judgments and decisions to customers in person, by phone, via online meeting platforms, and through written correspondence.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME. An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations.

The work is performed under the direction of a designated lead worker or supervisory staff.

These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT:
Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT:
Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL:
Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

• Permanent status as an Information Specialist I or Office Assistant; OR three (3) years full-time paid verifiable experience in a clerical support position.
• Demonstrated ability to operate personal computer-based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 words per minute (wpm).

RATING SYSTEMS:
Supplemental Questions will be 100% of the scoring process. Points will be awarded based on the applicant's answers to supplemental questions. Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Note:

When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It is recommended you draft your answers in a separate document and copy/paste the answers into the application when finished. Failure to answer and save all questions on the Supplemental Questions page within 30 minutes may result in deletion of answers by the application system.

• March 12, 2026 – Applicant screening will begin
• Week of March 30, 2026 – Supplemental question scoring to be completed
• Week of April 13, 2026 – Interviews to be conducted

The essential functions for this position are listed under the Illustrative Examples of…