Field Service Technician; Production - Duluth, GA

Location:

Georgia, United States

Working time:
Full‑time

Job Level: Experienced

Job Type: Associate

Annual Base Salary: $41,976 to $83,952 per year. Salary range reflects local market.

Employees are also afforded a comprehensive suite of benefits.

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.
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We're an industry leader, rapidly growing our Technical Services division, and have an immediate need for professional Production Service Technicians to delight our customers.

• Offer outstanding service to our clients, managing call resolution issues in accordance with the customer's SLA agreement to maintain customer relations and optimize customer satisfaction.
• Leverage senior‑level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large‑scale production equipment.
• Perform full range of maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures, and overall equipment repair best practices.

• Senior electromechanical experience, including using a multimeter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics.
• Superior time‑management skills and reliability.
• Valid driver’s license, appropriate insurance coverage, and a clean driving history (MVR included in background check).
• Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday. Safety is a priority, especially around electrical components.
• Useful certifications for this role (e.g., HVAC, cable internet technician, electrician, automotive mechanic, repair). Military or veteran status is also valued.

• You have successfully navigated through our new‑hire training and completed the technical training courses, setting you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture.
• Clear expectations regarding call load, territory alignment, and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.