Store Associate

** Description*
* Responsibilities

Exemplify Foundational Behaviors:

- Consistently arrives punctually and adheres to the dress code.

- Maintains accurate timekeeping records and completes assigned duties within scheduled shifts.

- Communicates scheduling needs effectively to the manager and demonstrates flexibility when required.

- Treats colleagues and customers with respect and professionalism.

Maintain Customer Focus:

- Welcomes customers with a warm smile and positive attitude upon entering the store.

- Invites customers to join the cake club, clearly explaining its benefits.

- Ensures the accuracy of all orders before they leave the store.

- Resolve customer issues promptly and effectively, prioritizing customer satisfaction.

Attention to Detail:

- Executes opening and closing duties meticulously each day.

- Upholds a clean and inviting store environment, contributing to a positive shopping experience.

- Ensures accuracy in completing all financial management tasks, including cash logs and deposit records.

- Rings up and scans orders with precision and attention to detail.

Product Freshness and Waste Reduction:

- Adheres to FIFO guidelines for product rotation and utilizes day dots on all items.

- Maintains high standards for product slicing and presentation.

- Educates customers on best practices for product storage and usage.

- Proactively identifies opportunities to minimize waste and maximize product freshness.

Engage in Company Advancement:

- Demonstrates comprehensive knowledge of all products and offerings.

- Seeks clarification and learning opportunities when needed.

- Provides constructive feedback to the manager and offers suggestions for improvement.

- Supports the training and development of new team members.

Drive Store Revenue:

- Actively engages customers, suggesting additional retail items when appropriate.

- Ensures the retail area is fully stocked, organized, and visually appealing.

- Maintains a continuous supply of fresh samples in-store to entice customers.

- Promotes seasonal cakes and products to all customers, driving sales opportunities.