Service Supervisor, Motors and Field Services

Career Opportunities with WEG Electric Corp

A great place to work.

Careers At WEG Electric Corp

The Service Supervisor, Large Motors and Field Services supervises and coordinates warranty management, technical support, parts and service sales activities. You will plan and implement actions to growth revenue through Parts and Field Services Sales. Serves as liaison between outside repair shop network, customers and factories by performing the following duties personally or through subordinate employees.

• Has direct responsibility for all assigned team members.
• Keeps the Service Manager informed on performance, operations, and team status.
• Establishes short- and medium-term goals and budget projections for the Large Motors and Field Services Team.
• Keeps team policies and procedures updated.
• Establishes and supports relationships with customer and outside repair shops for the product lines marketed by WEG.
• Drives improvements by recommending measures to review processes, the performance of the team, the response time and the overall quality of service.
• Keeps and promotes good communication with customers, peers and team members.
• Provides technical support to team and customers.
• Supervises warranty and technical support, including warranty claim processing, cost estimates, repair authorization and warranty reporting to WEG factories.
• Leads by example, being the reference for the team members on both the technical and administrative aspects.
• Participates in special projects, focused on department-level improvements.
• Answers escalated customer questions concerning technical topics and all after-sale issues.
• Recommends measures to improve methods, performance, and quality of service.
• Regularly mentors all team members and coordinates training of new hires.
• Promotes and monitors the development of the team members and himself by establishing and coordinating a training plan.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work, appraising performance.
• Develops and implements action plan to increase revenue from Spare Parts and Field Service Sales.
• Drives actions with the Sales Team in order to promote the sales or Services and Spare parts.
• Establishes communication channels with OEM`s and End users to meet their expectations regarding to aftersales service.
• Manages escalated cases by attending visits in person to customers and supporting the field service team in the field.
• Negotiates open billings and payments with customer and suppliers.
• Monitors teams KPI`s looking for opportunity of improvement.
• Establishes action plans with team members to meet individual and team goals (KPI`s).
• Organizes training program for team members and monitors progress with recurrent meetings.
• Up to 50% travel required

• A Bachelor’s degree in Engineering or equivalent from a college or university, and at least 4 years of relevant experience.

• Strong knowledge of electric machines, construction and operation
• Strong understanding of industrial applications for motors and generators
• Reading schematics and mechanical drawings
• Basic Vibration analysis
• Using of diagnostic tools and equipment
• Intermediate level of MSOffice, required
• Negotiation
• Strategic Planning

• 7 years of business experience or performing similar job duties.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses:
Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more:

We offer a pleasant work environment, competitive compensation and full benefits package.

To Apply:

All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.