VP of Cards and ; Hybrid

Essential Duties/Responsibilities

• Strategic Leadership: Provides strategic direction and oversight for cards, payments, and related products and services, ensuring alignment with the credit union's overall objectives and growth targets. Utilizes competitive analysis and market insights to identify new opportunities and foster the integration of innovative solutions.
• Results Delivery: Drives the achievement of organizational OKRs and growth goals by completing projects on schedule and advancing business objectives. Leads the adoption and implementation of advanced technologies to strengthen product capabilities and operational effectiveness. Promotes continual professional development and skill enhancement within the team for technological advancement.

• Innovation Management: Champions innovation in cards and payments, ensuring the credit union remains a leader in payments and card technology, including artificial intelligence advancements.

• Payment Systems Oversight: Manages and optimizes payment systems (ACH, wire transfers, bill pay, mobile payments, Fed Now, RTP, Zelle, cards/disputes, and emerging technologies) to ensure efficiency, security, and compliance.
• Cross-Functional Collaboration: Works collaboratively across departments to ensure the success and effectiveness of initiatives. Influences others through education and partnership.
• Operational Efficiency: Continuously evaluates and enhances operational processes, systems, and workflows to improve efficiency, reduce costs, and elevate the member experience.
• Compliance and
  
  Risk Management:
  
  Ensures all payment and deposit activities comply with applicable laws, regulations, and industry best practices. Identifies and mitigates risks through effective controls and monitoring.
• Team Leadership: Builds and leads a high-performing team by providing guidance, mentorship, and opportunities for professional growth. Holds team members accountable for performance.
• Stakeholder Relationship Management: Collaborates with executives, cross-functional teams, and business partners to ensure alignment and successful execution of strategic initiatives.
• Industry Awareness: Keeps current with trends, emerging technologies, and regulatory changes in the financial services and payments sector. Applies this knowledge to drive innovation and maintain a competitive edge.

• Strategic Planning Participation: Actively participates in organizational strategic planning, proactively shaping new strategies by anticipating future needs.
• Vision Alignment: Ensures all team members understand and align their goals with the company's strategic vision.
• Policy Adherence: Ensures activities are conducted in accordance with established credit union standards, policies, and procedures.
• Executive Communication: Keeps executive management informed about cards and payments activities and progress toward objectives.
• Team Support: Provides assistance and support to department team members, ensuring questions and problems are resolved courteously and professionally.

• Culture Promotion: Fosters strong, positive, and productive working relationships throughout the organization by demonstrating commitment to the company’s purpose, mission, and core values.

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.

Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks.

Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment…