Senior Manager, Field Service and Technical Customer Support

** Nordson Packaging**, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

The Service Leader will lead our Internal Technical Support team and our Field Service team. This leader will play a key role in the creation, implementation and overall success of our aftermarket support to include repair, service packages and contracts that support our customers' plant locations. ###
** Essential

Job Duties and Responsibilities
** Superior Technical Aptitude along with outstanding project management skills

Maintains detailed knowledge of Nordson products, technical offering and service offerings that align with customer expectations and NBS Next methodology

Industry knowledge of new markets, changes in existing markets, competitors' activities (prices, service and product changes), and needs for new or redesigned Nordson equipment and or service Interface with Nordson OEM Leader and TOP Account leadership Team members on newly informed Customer projects to ensure alignment and coordination of unilateral benefits that tie into service and tech support Ability to create and sustain relevant reporting to track efforts across both Service and Tech Support that align with NBS reporting structure ### Performs other duties as assigned###
** Education and Experience Requirements
** experience in Service with some relevant leadership experience

Experience with CRM systems with a preference within SAP, Cloud for Customers (C4C) or Salesforce. Computer literacy and experience with Microsoft Office products (Outlook, Excel, Word and Power Point) and SAP is preferred###
** Preferred

Skills and Abilities

**### Excellent written, oral communication and negotiation skills along with having the ability to present to leadership, internal stakeholders

Collaborative skills to work with sales, product management, engineering, and other internal groups to execute on Nordson initiatives
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