Platform Administrator

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water.

For additional information, please visit the company website at

We are seeking a skilled Platform Administrator to join our Platform & Operations Engineering team as a technical specialist. This is an individual contributor role responsible for the day‑to‑day management, maintenance, and operation of Neptune's platform systems, infrastructure, and services that support mission‑critical applications. The successful candidate will ensure the reliability, security, and optimal performance of platform infrastructure across our multi‑location enterprise environment.

You will work collaboratively with the Platform Lead and broader IT Operations teams to maintain systems.

• Support Microsoft Entra integrations that enable enterprise application connectivity and identity management
• Assist in implementing Microsoft Entra integration approaches and connectors aligned with organizational needs and security requirements
• Troubleshoot identity and access management issues under guidance
• Contribute to documentation and standards for Microsoft Entra implementations across the enterprise
• Support conditional access policies, authentication flows, and identity governance configurations
• Assist with identity federation, SSO implementations, and directory integration projects

• Assist in implementing automation scripts and solutions to streamline operational processes and reduce manual work
• Support orchestration workflows for operational processes and runbooks
• Contribute to automation platform testing and implementation initiatives under guidance
• Document automation solutions and standard operating procedures
• Execute automation‑based operational tasks and updates

• Support Jira and related ITSM tooling across the organization as a technical contributor
• Assist in implementing and optimizing ITSM processes for service delivery and incident management workflows
• Configure and customize Jira to support Service Desk, incident management, change management, and project tracking
• Provide technical support and troubleshooting for ITSM tooling issues
• Support training and documentation for teams on ITSM tooling and process adoption

• Assist in implementing monitoring, alerting, and observability solutions across enterprise infrastructure
• Support deployment and maintenance of monitoring platforms that provide visibility into system health and performance
• Contribute to managing observability platforms that are shared resources used by infrastructure, development, and operations teams
• Help establish metrics, dashboards, and alerting strategies aligned with business objectives
• Troubleshoot monitoring and observability issues and assist in optimizing alert tuning
• Provide technical support to teams utilizing shared observability platforms

• Support the Configuration Management Database (CMDB) by contributing accurate, up‑to‑date infrastructure and application data
• Assist in implementing asset management processes and maintain asset data quality standards
• Support integrating CMDB with other operational tools and automation platforms
• Conduct asset data audits and support CMDB reconciliation activities
• Work with teams to establish and maintain asset naming conventions and classification standards
• Support CMDB data governance policies and procedures

• Assist in implementing patch management processes and workflows across infrastructure environments
• Execute patch testing procedures that balance security requirements with operational stability
• Support patch deployment using…