Help Desk​/Desktop Support Analyst

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

• Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.)
• Assist with software installation, configuration, and routine system maintenance.
• Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.
• Communicate technical issues clearly and professionally to users with varying levels of technical expertise.
• Collaborate with team members to resolve technical problems efficiently.
• Escalate complex technical issues when appropriate and assist with follow‑up and resolution.
• Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.
• Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.

• Basic hands‑on experience with PC hardware repair and troubleshooting.
• Familiarity with multiple operating systems (Windows, macOS).
• Strong customer service skills and a positive, professional attitude.
• Education:
  
  High School Diploma or equivalent required.
• Strong verbal and written communication skills.
• Enjoys collaborating with others to achieve shared goals.
• Exceptional organization skills, both professionally and personally.
• Basic math and computer skills required.
• Must pass drug and background screenings.

• Active Directory (AD):
  • Experience managing user accounts, groups, and permissions within Active Directory, including creating, modifying, disabling, and unlocking user accounts.
• ADUC – Active Directory Users & Computers:
  • Proficiency using the ADUC console for account administration, security group management, and organizational unit navigation.
• Microsoft Windows 10:
  • Strong understanding of Windows 10 setup, configuration, troubleshooting, and user support.
• Microsoft Windows (General):
  • Broad knowledge of Windows operating system environments, system settings, updates, user profiles, and core administrative tools.
• Basic Troubleshooting:
  • Ability to diagnose and resolve common hardware, software, and connectivity issues through logical, step‑by‑step problem‑solving.
• Service Desk Ticketing Systems:
  • Experience working with ticketing platforms to log, track, prioritize, and resolve user issues according to SLAs.
• Linux:
  • Basic familiarity with Linux environments, including user support, navigation, and simple troubleshooting tasks.
• Mac OS / Mac Computers:
  • Ability to support Mac operating systems and Apple hardware, including basic configuration, software installation, and troubleshooting.

Technology doesn't change the world, people do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1‑tap apply, notifications of AI‑matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.