Network Associate
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2026-02-28
Listing for:
StellarMettle Placements
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
We are seeking a Networking Associate who will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, managing tickets in the Incident Management System, and troubleshooting technical requests related to networking issues.
RESPONSIBILITIES- Provide technical support to troubleshoot customer issues
- Ability to coordinate with upstream provider regarding issues, status, changes
- Awareness of when to send customer communication based on impact to customer
- Identify patterns that could potentially lead to issues and elevate or resolve as needed
- Accountable for status of created tickets, follow through, resolution, and closure
- Create tickets in the Incident Management System (IMS) application for all incoming requests and elevate issues according to priority and type
- Two or more years of IT experience handling Tier 1 networking issues.
- Knowledge of a broad array of systems and software troubleshooting is preferred
- Familiarity with the fundamentals of networking, which includes routing and switching technologies, and Domain Name Services (DNS).
Position Requirements
10+ Years
work experience
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