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Service Delivery Manager
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2026-01-27
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-01-27
Job specializations:
-
IT/Tech
IT Consultant -
Management
Job Description & How to Apply Below
Dice is the leading career destination for tech experts at every stage of their careers. Our client, VDart, Inc., is seeking the following. Apply via Dice today!
Service Delivery ManagerDuluth, GA
Job Description- 10+ years managing in the technical field of a business environment
- Should have handled the Managed service projects in the past
- Past experience in managing and organizing effectively within a dynamic environment where parallel projects need planning, guidance and agility
- Experience in using current industry standard business tools for communication, collaboration, planning, tracking and reporting.
- Excellent analytical, organizational, time management, verbal, and written skills and be detail-oriented
- Experience in leading / driving Major Incident calls to speed resolution
- Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
- Able to multi-task in a fast-paced organization
- Able to interact effectively and cooperatively with partners and consultants at all levels
- Able to engage, inspire, influence people
- 3+ years of ITSM process experience:
Service-Now or similar ticket system - Bachelor's Degree in applicable field with related course work in a technology, engineering, banking, government, or similar environment with regulations
- Previous management / leadership experience, with a demonstrated ability to effectively collaborate and influence others while ensuring all targets are met, on schedule and within parameters
- Proficient written and oral communication skills
- Committed to high quality standards and making continuous improvements
- IBM Mainframe experience
- ITIL certified
- Able to think conceptually - need to understand the appropriate level of detail to create in models to solve problems
- Able to build consensus, use active listening skills, and work harmoniously with others in getting a job done while promoting a culture of teamwork, excellence, and integrity
- Able to work in a face-paced environment, and adapt to change
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