Support Technician

At Qmatic, we create smarter customer journeys — and our Global Support team makes sure our customers get the most value from our solutions.

We’re looking for a Support Technician to strengthen our Support team in Duluth, GA. In this role, you’ll be part of a global support organization, delivering technical support to customers across the US and Canadian markets, while collaborating closely with colleagues both locally and worldwide.

• Provide technical support via phone, email, and portal
• Troubleshoot hardware and software issues
• Manage support tickets in line with SLAs
• Work closely with teams such as Onboarding, Technical Success, and Sales

• Be part of a global team with strong local and international collaboration
• Play a key role in supporting customers in the US & Canada
• Work closely with cross‑functional teams and contribute to Qmatic’s continued growth
• Develop your technical and customer‑facing skills in a global tech company

• Experience in technical or customer support
• Strong troubleshooting skills
• Knowledge of Windows environments, SQL Server and/or Oracle
• A customer‑first, solution‑oriented mindset

This position is performed in a traditional office environment at our office in Duluth, GA, and reports to the Support Manager, US.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Ready to help shape better customer experiences? Apply now or reach out to learn more.

About Qmatic:
Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over 2 billion customer journeys every year, on more than 60 000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need.

Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai, Katwijk, and Madrid. Through smart and future‑forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations — every day and all around the world.

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