Front Desk Concierge

The Atlanta Athletic Club's outstanding reputation is based on its unyielding passion for excellence in the quality of services and experiences we offer. Working at the Atlanta Athletic Club is an opportunity to learn from some of the best leaders in the private club industry. We are proud to provide a working environment that embodies our Core Values of Elevating Experiences, Embracing Relationships, Serving "Our Club", Inspiring Discovery, and Growing Stronger.

Front Desk Concierge - Part Time

Job Summary:

The Front Desk Concierge is responsible for providing outstanding customer service to members and guests by welcoming them warmly, assisting with inquiries, and managing a variety of front desk tasks. This role requires a friendly demeanor, professional appearance, and excellent communication skills. Applicants must have availability to work Tuesdays - Sundays and Holidays.

Primary Responsibilities:

* Deliver exceptional, professional service to all members and guests while upholding the mission and core values of Atlanta Athletic Club.

* Serve as the primary point of contact at the front desk by managing incoming calls, emails, and in-person inquiries with accuracy and professionalism.

* Maintain thorough knowledge of Club events, hours of operation, and programming to provide timely and accurate information.

* Accurately update and maintain the event reservation system, ensuring all reservation details are confirmed and properly documented.

* Maintain and organize Banquet Event Orders (BEOs), event history files, and related documentation to support operational efficiency.

* Coordinate daily event communications, including updating the Club reader board and preparing event signage.

* Ensure buffet labels and event menus align with approved banquet event orders.

* Promote Club venues and member event opportunities to support private event and programming goals.

* Assist with member services needs, including lost and found and prompt resolution of concerns or feedback.

* Maintain a clean, organized, and professional front desk environment.

* Provide administrative and operational support to the Events and Front Desk leadership team as needed.

* Perform additional duties as assigned.

Knowledge, Skills and Abilities:

* Strong ability to provide friendly, personalized, and professional service

* Excellent verbal and written communication skills

* Ability to handle and resolve member issues effectively

* Capable of managing multiple tasks simultaneously in a fast-paced environment

* Meticulous in record-keeping and administrative tasks

* Competent in using Microsoft Excel, PowerPoint, Word and other various computer systems and office equipment

* Always maintain a neat and professional appearance

Requirements:

* High school diploma or equivalent

* Previous experience in customer service, hospitality, or front desk operations is advantageous but not required

* Flexible schedule including mornings, afternoon, evenings, weekends and holidays

Atlanta Athletic Club (AAC) is committed to providing a comprehensive benefit program for your physical and financial wellness, creating value in your most important investment - you!

Benefits:

* Paid Time Off (PTO)

* Enjoy a holiday rate of 1.5 times normal pay for working on Easter, Memorial Day, July 4, Labor Day and Thanksgiving

* 401k enrollment beginning on 1st day (team member contribution if eligible)

* 401k employer contributions (4%) after one year if eligible

* Team member appreciation events (including a summer pool party and recognition party)

* Complimentary meals in our team member dining room during shift

Atlanta Athletic Club is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, ethnicity, religion, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, child birth, or related medical condition, genetic information, physical or mental disability, military service, covered veteran status, or on the basis of any other status protected by applicable federal, state, and/or local law.