Breakfast Attendant

Breakfast Attendant

Residence Inn Atlanta Gwinnett
1760 Pineland Road
Duluth, GA 30096

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Breakfast Attendant is responsible for cooking and providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag when working.
• Ensure quality control of the buffet with regard to cleanliness and appearance.
• Clear, clean, and reset tables/hotel spaces per client request or management instruction.
• Ensure all items of the buffet are stocked, organized, clean, and neat, cook to replenish as needed.
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
• Communicate with all departments regarding in‑house VIPs.
• Support all areas of the beverage and food service as necessary, including washing dishes by hand, placing them in the dishwashing machine, restocking dishes, glassware, utensils, pots and pans, sweeping and mopping floors, washing work tables, walls, refrigerators, meat blocks, moving trash and garbage to designated areas.
• Have a complete knowledge of standards of service.
• Have a thorough knowledge of the menu.
• Perform opening and closing procedures and side‑work duties according to schedule.
• Answer questions about the hotel, the hotel‑brand standards, guest expectations, the unique characteristics of the hotel, local area attractions and things to do.
• Perform any other duties or attend meetings as requested by management.

• Ability to perform job function with attention to detail, speed, and accuracy.
• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to obtain and provide Food Handlers card as required by city, county, state.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm professional manner.
• Understanding of hotel products and guest services.
• Ability to communicate professionally when answering phones and speaking with guests and team members.
• Demonstrates a positive attitude and a desire to be of service to others.
• Possess a basic knowledge of food and beverage preparation service standards, guest relations, and etiquette.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
• Willingness to learn new tasks and information, provide back‑up and support to other team members, and respond to guests and co‑workers in a positive and optimistic manner.