Director, Revenue Cycle Management

National Vision Inc. is one of the largest optical retail companies in the United States, with over 1,200 stores. It operates four retail brands:
America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. National Vision offers an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

Location:

Duluth, GA

Salary Range: $ - $

The Director, Revenue Cycle Management will be responsible for optimizing and managing the entire revenue lifecycle across our retail brands, including billing, collections, reconciliations, and reporting. This role will lead a team accountable for vision insurance plan and billing setup, application of insurance benefits in point-of-sale system, claims submission, payment posting, denial management, and payer operations. The ideal candidate blends deep managed vision care and RCM expertise with strong analytical ability, cross‑functional leadership, and a passion for improving processes in a fast‑paced retail healthcare environment.

This leader will partner closely with Finance, Accounting, IT, and Operations teams to achieve their goals.

• Develop and implement revenue cycle strategies aligned with organizational goals and financial objectives.
• Own the full revenue lifecycle—from point of sale and billing through payer reimbursement and customer payments.
• Lead and develop high‑performing teams overseeing plan setup, billing, coding, claims, payment posting, and denials.
• Build cross‑functional relationships with Store Operations, Finance, Merchandising, IT, and the Managed Care team to ensure end‑to‑end process integrity.
• Contribute to cross‑functional efforts to deliver excellent customer experiences through a consumer‑centric mindset.
• Serve as a subject matter expert on billing regulations, payer requirements, and revenue integrity.

• Strengthen payor relationships to improve reimbursement timelines, reduce denials, and resolve systemic issues.
• Ensure compliance with coding standards, payer policies, and state/federal regulations.

• Direct end‑to‑end revenue cycle operations, including claims processing, payment posting, collections, denial management, and rebilling.
• Monitor pricing, plan setup, coding accuracy, charge capture, and documentation compliance for all products and services.
• Maximize revenue through the accurate and complete capture of all charges.
• Identify root causes of revenue leakage and implement solutions to improve accuracy and speed of reimbursement.
• Oversee reconciliation of revenue accounts and investigate variances between billing and payments.
• Ensure effective and timely denial management and appeals.
• Partner with IT and product teams to enhance POS and RCM technology capabilities.
• Lead continuous improvement efforts, creating scalable SOPs and leveraging automation where possible.
• Maintain current knowledge regarding payer requirements and policies, ensuring system updates are completed accordingly, and keep the team informed and updated regarding changes and requirements.
• Maintain accurate financial documentation for audits and regulatory reporting and compliance.
• Ensure an accurate and timely month‑end close process.
• Ensure adherence to GAAP, managed care regulations, and other payor‑specific requirements.
• Implement and monitor internal controls to safeguard revenue processes.

• Develop dashboards that provide visibility into billing cycle performance (e.g., coding error rates, billing turnaround times, collection rates).
• Partner with Finance and Accounting to ensure accurate revenue recognition and forecasting.
• Provide strategic analysis and interpretation of critical revenue cycle data, identifying process improvement opportunities and monitoring performance against targets.
• Conduct risk assessments to achieve KPI targets, report identified risks to senior management, and provide strategic recommendations for mitigation.
• Provide actionable insights to senior leadership through trend analysis and forecasting.
• Develop and…