Loan Officer Assistant LOA

Job Description

Johns Creek Mortgage is seeking an experienced, relationship-driven Loan Officer Assistant with a strong preference for active NMLS licensure to support senior loan production while contributing directly to pipeline growth and borrower engagement.

This role is ideal for a high-performing LOA who understands both the mortgage process and sales-driven outreach, is comfortable working a CRM daily, and takes ownership of loan quality, compliance, and client experience from application through post-closing.

• Support a Loan Officer throughout the full loan lifecycle, from application through post-closing
• Manage an active pipeline, ensuring timelines, accuracy, and proactive communication
• Prepare, review, and submit complete and compliant loan files in Encompass
• Coordinate with processors, underwriters, agents, and internal teams to move loans efficiently

• Work the CRM daily, maintaining accurate notes, follow-ups, and next steps
• Re-engage inactive or previously unqualified prospects to assess new qualification opportunities
• Proactively contact past clients to identify refinance and repeat‑business opportunities as market conditions change
• Conduct consistent, professional outbound borrower outreach to support pipeline health
• Document all borrower interactions and outreach activity within the CRM

• Ensure all borrower communications and loan activities comply with TRID, RESPA, ECOA, and applicable federal and state regulations
• Maintain clean, accurate documentation to reduce underwriting friction and prevent delays

• Protect the Loan Officer’s time by managing borrower communication, anticipating needs, and prioritizing high-value activities
• Provide administrative and operational support aligned with company standards and workflows

• Take loan applications and discuss loan terms and products with borrowers in compliance with applicable regulations
• Assist with compliant, relationship-based business development activities
• Support borrower pre‑qualification and follow‑up conversations

• Maintain 98%+ file accuracy
• Submit files to jr processing within established company timelines
• Respond to borrower communications within 2-3 hours
• Support a monthly pipeline of 8–20+ active files, depending on market volume
• Demonstrate consistent outreach activity contributing to pipeline growth and stability

• Minimum 3 years of experience as a Loan Officer Assistant, Processor Assistant, or similar role in mortgage lending
• Strong proficiency in Encompass (required)
• Solid understanding of mortgage loan products, documentation, and compliance requirements
• Excellent organizational, multitasking, and time‑management skills
• Strong written and verbal communication skills
• High degree of accuracy and attention to detail

• Active NMLS license strongly preferred
• Sales-oriented mindset with confidence in outbound borrower engagement
• Experience working CRM-driven pipelines and borrower re‑engagement strategies
• Experience in a broker or high-volume lending environment
• Bachelor’s degree in Business, Finance, or a related field preferred
• Proficiency with Microsoft Office Suite

About Johns Creek Mortgage

Johns Creek Mortgage is a growing mortgage company dedicated to delivering exceptional service to borrowers while supporting high-performing loan officers with strong operational infrastructure. Our team values professionalism, compliance, efficiency, and a seamless borrower experience from application through closing.