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Manager, Financial Planning & Analysis; FP&A

Job in Duluth, Gwinnett County, Georgia, 30155, USA
Listing for: Cincsystems
Full Time position
Listed on 2026-03-07
Job specializations:
  • Finance & Banking
    Financial Manager, Corporate Finance
  • Management
    Financial Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Manager, Financial Planning & Analysis (FP&A)

Manager, FP&A – Client Operations & Services

Location:

[Location / Hybrid / Remote]

Reports to:

VP, FP&A

The Role

We are hiring a Manager / Senior Manager of FP&A; to serve as the dedicated finance business partner to our Client Operations & Services organization, including Customer Support, Implementation, and Training. This role sits at the intersection of operations, retention, and profitability, owning forecasting, capacity planning, and performance management for post‑sale functions.

What You’ll Own
  • Serve as the primary finance partner to the Head of Client Operations
  • Drive headcount planning, capacity modeling, and productivity analysis
  • Own annual budget and rolling forecasts for Client Operations
  • Build driver‑based models tied to backlog, utilization, services revenue, and cost structure
  • Track services gross margin and develop KPI dashboards
  • Lead financial modeling for automation, tooling, outsourcing, and margin initiatives
  • Support executive reporting and board materials related to retention and services efficiency
What We’re Looking For
  • 5–9+ years in FP&A;
    Strategic Finance, or Finance Business Partner roles
  • SaaS experience required (PE‑backed or high‑growth preferred)
  • Strong understanding of ARR mechanics, retention drivers, and services margins
  • Advanced financial modeling skills (Excel/Sheets)
  • Experience building capacity or workforce planning models
  • Ability to influence and challenge operational leaders with data
Why This Role Matters

Client Operations is the engine of retention and customer lifetime value. Strong financial partnership in this function directly impacts Net Revenue Retention, Services Gross Margin, Operating Leverage, and long‑term Enterprise Value.

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