Customer Care Rep - Duluth, GA

Location:

Duluth, GA (moving to Johns Creek, GA – Summer 2026). Pay: $22/hour. Contract Length: 1 year.

Schedule:

Monday–Friday (no weekends). Work Model:
Hybrid – 3 days onsite, 2 days remote (NO fully remote).

We are seeking a Customer Service Representative to support customers across phone, email, and self-service channels. This role handles complex customer interactions related to billing, orders, website navigation, and account management. The ideal candidate is detail-oriented, customer-focused, and thrives in a structured, performance-driven environment.

This is a high-accountability role with clear performance metrics, scheduled shifts, and advancement opportunities based on performance and attendance.

• Start date is NOT flexible

• Hybrid schedule required (3 days onsite, 2 remote)

• 6-week training period – 100% onsite

• Phone screen required

• Must be able to work one of the following shifts (assigned after training):

  • 8:00 AM – 5:00 PM

  • 8:30 AM – 5:30 PM

  • 9:00 AM – 6:00 PM

• Shift assignments are based on training performance and attendance

• Performance metrics are actively evaluated

• Retention Bonus:

  • $250 after 45 days (successful completion of training)

  • $250 after 90 days

• Handle inbound and outbound customer interactions via phone, email, and digital channels

• Resolve account, billing, order, pricing, website, and product inquiries

• Reduce customer effort while delivering a positive experience

• Upsell and cross-sell products and services when appropriate

• Document all customer interactions accurately in internal systems

• Follow up on cases until full resolution

• Collaborate with internal teams to resolve customer issues

• Maintain knowledge of systems, policies, and support tools

• Communicate daily status updates within the team

• Strong multitasking and organizational skills

• Excellent written and verbal communication

• Ability to work in multiple software systems (Microsoft, CRM, call center tools, etc.)

• Adaptable and comfortable in a fast-changing environment

• Strong problem-solving and critical-thinking ability

• Detail-oriented and quality-focused

• Professional, customer-centric mindset

• Customer service or call center experience

• Salesforce and/or SAP experience (plus)

• Animal or veterinary experience (plus)

• Bachelor’s degree (preferred)

Minimum Requirement:

• High School Diploma or GED

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