Customer Support Specialist

Ebix Health's Customer Support group provides end user support for our suite of software solutions. The Customer Support Specialist is a highly visible position responsible for first level support to our customers.

We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

Responsibilities will include:

* Answer, research, and resolve support requests via phone, email and web in a timely and friendly manner

* Provide regular reporting on status of support requests, outstanding issues, activities and achievements

* Troubleshoot customer issues related to installations or general use of software

* Continually work to improve the effectiveness and efficiency of our support services

* Communicate with internal resources on level 2 and 3 support logs

Requirements:

* Previous experience supporting software applications

* Ability to solve problems quickly and methodically

* Excellent verbal and written communication skills

* Independent self-starter with the ability to multi-task

* Ability to work in a fast-paced, high call volume environment

* Computer literate with knowledge of the Microsoft suite of products

* Ability to work 9 AM - 6 PM EST