Customer Service Rep - Bilingual

Join Our Team

Primerica has been recognized as a top workplace multiple years in a row by USA Today, Newsweek, Atlanta Journal-Constitution, Forbes, and Gwinnett Magazine. We are committed to providing a great work environment and invite you to join our team to experience what it's like to work at one of the best places in metro Atlanta.

About this Position:
Customer Service Rep 1 - Bilingual

This role works in the Field Compensation Department, handling telephone and written inquiries from agents. The candidate will recognize priority situations, notify appropriate parties, perform call corrections, and thoroughly document research findings.

Responsibilities & Qualifications

• Deliver exemplary customer service to Primerica agents.
• Respond to inquiries courteously, documenting all research thoroughly.
• Recognize priority situations and notify appropriate parties.

Required Qualifications

• Fluency in English and Spanish (speaking, reading, writing).
• Minimum 3 years of call center customer service experience (preferred).
• High school diploma or GED.
• Proficient PC skills, including intermediate Microsoft Word skills.
• Excellent verbal and written communication skills.
• Strong customer service skills, attention to detail, and ability to work under pressure.
• Ability to handle high-volume calls and resolve issues professionally.

FLSA Status: This position is exempt (not eligible for overtime pay).

Our Benefits include:

• Health, dental, and vision insurance from day one.
• 401(k) plan with employer match.
• Paid time off, including vacation, sick, holidays, and volunteer days.
• Life and disability insurance.
• Flexible Spending and Health Savings Accounts.
• Professional development and tuition reimbursement.
• Company-sponsored social and philanthropy events.

Primerica is an Equal Opportunity Employer committed to diversity and inclusion. We value each employee's unique perspectives and invest in their growth and development.