Equipment Specialist, Restaurant Solutions

Equipment Specialist, Restaurant Solutions

Take your career to the next level with NDCP!

National DCP, LLC (NDCP) is hiring talented and driven professionals to join our growing team. We’re a $3 billion supply chain leader supporting over 10,000 Dunkin’ restaurants across the U.S. Our team powers one of the most recognized quick-service brands through innovative logistics, reliable service and high‑quality product distribution. Known for delivering real value and operational excellence, NDCP is at the forefront of supply chain management—and we’re looking for passionate individuals to help us keep moving forward.

At NDCP, your work matters. We offer a collaborative, people‑first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career.

Schedule: Full‑time, Monday through Friday

Location: Duluth, Georgia

Remote/Hybrid: in office on Wednesday

National

DCP offers a robust benefits suite. Check out our career page for our full list of benefits.

• Medical, dental & vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company‑paid life, AD&D, short and long‑term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) & paid holidays and more!
• Additional benefits: employee assistance programs, discount programs, tuition discount program, and more!

We are seeking a highly organized and detail‑oriented Equipment Specialist to support members (franchise owners) with equipment inquiries and manage non‑stock drop ship orders through phone and email communication. This role is responsible for processing purchase orders (POs), tracking shipments, maintaining accurate documentation and ensuring the timely execution of requests. The ideal candidate is a strong communicator, proactive problem‑solver and collaborative team player who can work independently while supporting cross‑functional teams.

Order & Member Support

• Respond to member inquiries related to equipment.
• Issue, track and expedite drop ship purchase orders, ensuring on‑time delivery.
• Manage vendor communications and procurement requests.
• Serve as a liaison between stakeholders to ensure clear and timely communication.
• Monitor progress against timelines and elevate potential roadblocks to Category or Project Managers.

Documentation & Reporting

• Maintain organized project files, documentation and status updates.
• Ensure accuracy and completeness of PO and order records.
• Support invoice reconciliation by tracking credits, backorders and punch‑list items through project close‑out.

Resolution & Escalation

• Identify and elevate order‑related issues that may affect timelines.
• Collaborate with vendors and internal teams to resolve discrepancies and delays.
• Follow up on outstanding items to drive timely resolution.

• 1–3 years of experience in project coordination, supply chain, procurement or related field.
• High School Diploma completed required; bachelor’s degree preferred.
• Strong organizational and time‑management skills, with the ability to manage multiple priorities.
• Experience with project timelines, schedules and documentation management.
• Proficiency with Smartsheet or other project management tools preferred.
• Excellent written and verbal communication skills to effectively liaise between stakeholders.
• High attention to detail, with a focus on accuracy in reporting and documentation.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with procurement or ERP systems a plus.

Equal Opportunity

Employer:

NDCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.