Specialist, RFS Lease Maintenance

Position Summary

Responsible for evaluating and performing maintenance requests submitted to RFS. Maintains the integrity of the internal lease deck by auditing customer lease agreements, monitoring Info Lease reports, and updating Info Lease accordingly. Provides guidance to non-FSB users on internal lease policies and collaborates with Sales, Customer Administration, and Accounting to resolve customer billing issues.

• Reviews and audits customer paperwork, lease agreements, and associated documents.
• Reviews and audits requests to modify lease billing to ensure supporting documentation is complete and accurate.
• Modifies internal lease billing in Info Lease based on customer‑signed documents.
• Reviews requests for customer credits to ensure proper approvals have been obtained in accordance with O‑15 policy.
• Provides internal lease support related to lease billing inquiries.
• Serves as a resource for IT regarding internal lease testing and updates.
• Facilitates conference calls as needed to resolve customer billing issues.
• Maintains a variety of monthly internal lease reports.
• Works directly with Sales on refinance opportunities.
• Performs other duties as assigned.

• High school diploma required; equivalent related experience considered.
• 5–7 years of business process or leasing customer service-related experience required.
• Ability to multitask and manage multiple projects simultaneously.
• Strong verbal and written communication skills; able to listen attentively and communicate ideas clearly and concisely.
• Highly organized with the ability to meet deadlines.
• Strong analytical skills.

• Advanced Excel skills required.
• Ability to work collaboratively within a team.
• Ability to work cross-functionally with all departments within Ricoh.
• Understanding of leasing principles and basic accounting concepts.
• Strong verbal and written communication skills.
• Comprehensive understanding of leasing and lessor relationships.

• Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Work assignments are varied; new solutions may be developed as needed, and past precedent may be used to resolve issues.
• Frequent deadlines and workload volume may create routine pressure.
• Minimal physical effort required; work is primarily sedentary but may involve walking, standing, bending, reaching, or carrying objects under 10 lbs. (e.g., papers, files, small parts).
• Moderate dexterity required, including regular use of basic tools and equipment (e.g., keyboard, calculator, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.