Process Excellence and Continuous Improvement Manager

Overview

The Process Excellence & Continuous Improvement Manager is responsible for designing, standardizing, governing, and continuously improving Procurement’s operating models, processes, and enablement frameworks. This role partners closely with Procurement leadership, internal and external stakeholders, and the Change & Communications Manager to ensure that process improvements are scalable, measurable, and successfully adopted across the organization. This position owns the development of how procurement work is designed, executed, measured, and sustained across the organization.

The ideal candidate brings strong process design skills, PMO discipline, and experience driving enterprise process standardization in complex, cross-functional environments. This role focuses on how work is designed and delivered, while change communications and engagement are supported through close partnership with the Change & Communications function. This position leads foundational initiatives including internal and external procurement process standardization, operating model development, training architecture and adoption measurement.

Process Excellence & Operating Model Design

• Design, document, and maintain end-to-end Procurement operating models, including Source-to-Pay (S2P) workflows.
• Lead process standardization efforts across Procurement, ensuring consistency, clarity, and scalability.
• Develop and maintain SOPs, process maps, RACIs, SLAs, and supporting documentation.
• Ensure process documentation aligns with system functionality (Oracle, Workday) and compliance requirements.

Portfolio & Delivery Governance

• Support PMO intake, prioritization, and delivery governance for Procurement initiatives.
• Establish and maintain frameworks for project sequencing, dependencies, and execution readiness.
• Partner with Transformation PMs to ensure processes are designed with adoption, controls, and sustainability in mind.
• Support global deployments by ensuring process readiness and consistency across regions.

Continuous Improvement

• Lead and evolve a continuous improvement program within Procurement.
• Identify process gaps, inefficiencies, and opportunities for simplification or automation.
• Use data, feedback, and performance metrics to prioritize improvement initiatives.
• Facilitate working sessions, retrospectives, and lessons-learned reviews to drive ongoing optimization.

Measurement, Adoption & Enablement (Process-Focused)

• Define and track process performance metrics, adoption indicators, and feedback loops.
• Partner with the Change & Communications Manager to ensure process changes are supported by appropriate training and communications.
• Monitor adoption trends and surface risks related to process execution or sustainability.
• Ensure documentation and processes remain current as tools, policies, and business needs evolve.

Stakeholder Engagement

• Partner with all Procurement leaders to align process expectations, and other adjacent QTS leaders external to procurement
• Act as a trusted advisor on process design, governance, and operational maturity.
• Support culture enablement by reinforcing disciplined execution and accountability through clear processes.

Communications & Adoption Enablement

• Defined internal communications cadence aligned to major process milestones (draft, pilot, go-live, stabilization)
• Standardized Procurement newsletter content
• PMO-owned change summaries provided to Change & Comms for distribution
• Documentation version control

Basic Qualifications

• Bachelor's degree in business, Operations, Supply Chain, Procurement or related field.
• 5+ years of experience in process improvement, PMO/Project Management, operations, or transformation roles.
• Demonstrated experience designing and standardizing enterprise processes.
• Strong understanding of PM fundamentals, governance models, and operating frameworks.
• Strong Procurement experience
• Experience working in cross-functional, matrixed environments.

Preferred Qualifications

• Experience with Oracle and/or Workday procurement systems.
• Agile, Lean, Six Sigma, or continuous improvement certification.
• Experience supporting global or enterprise-scale process deployments.
• Background…