Operations Associate

Job Title

Operations Associate

Duluth & Suwanee, GA (Onsite, Full‑Time)

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with leading brands, sports teams, and organizations to safeguard priceless materials and bring them to life in ways that inspire connection. We preserve history, we preserve generations’ legacy, and we preserve clients’ most valuable collections with care and purpose. Our work honors the past while making it meaningful for today and relevant for the future—helping people and organizations celebrate where they’ve been and envision where they are going.

As an Operations Associate, you will support day‑to‑day operational needs by distributing supplies, maintaining building systems, and responding to on‑call emergencies. You will play a critical role in ensuring the safe movement and storage of archival materials across our corporate headquarters and satellite facilities. You will report directly to the Director of Facilities and Supply Chain and work closely with the operations team to keep facilities running smoothly and securely.

This full‑time position requires flexibility, including the ability to travel as needed and work an unconventional schedule when required.

• Monitor environmental sensor uploads and provide weekly summary reporting to the Director, highlighting deviations and identifying potential causes and solutions.
• Place heavy machinery and equipment on a maintenance schedule, ensuring inspection before and after use and responding to equipment issues.
• Act as a vendor escort for building repairs, reporting resolution of issues or solution options.
• Utilize heavy machinery to meet operational requirements.
• Act as a heavy machinery instructor/licenser.

• Serve as first responder and holiday on‑call support staff.
• Assist the Director in maintaining opening and closing SOPs and ensuring all security measures are properly implemented.

• Maintain accountability and proper storage of Disaster Preparedness Kit supplies.
• Assist the Director with the Risk Management Program by implementing mitigation measures and conducting inspections.
• Act as a warehouse safety lead, enforcing safety policies and ensuring regulatory and company protocol compliance.

• Maintain up‑to‑date vault maps differentiated by storage type for each facility and provide a written monthly report summarizing collection movement and linear footage counts.
• Proactively manage archival vault space, providing locations for material movement.
• Assist within vaults to maximize shelving space and forecast collection locations for new projects.
• Assist with planning and oversight of shelving expansion as required.
• Verify collection linear footage counts to support Client Services during renewal season.

• Plan and conduct new client content relocation operations, including pre‑pack assessments, quote approvals, on‑site pack operations, post‑pack budget reconciliations, and after‑action reviews.
• Provide transportation estimates, assist with pack supply ordering, containerization workflow, re‑installation, budget reconciliation, and after‑action reviews during collection returns.
• Ensure the safe movement of all client materials between facilities using proper handling protocols, packing materials, and authorized vehicles.
• Ensure transportation vehicles are equipped with climate control to maintain appropriate temperature and humidity.
• Act as lead asset receiver during nonstandard hours.
• Operate company vehicles.

• Receive supply orders from vendors, check them in, update trackers and distribute them to project managers.
• Report supply discrepancies to the Director in a timely manner to pursue necessary change orders.
• Conduct end‑of‑project supply counts through audit practice.

• 5+ years’ experience with vendor management.
• 5+ years’ experience working with supply chain management.
• 5+ years’ experience managing multiple warehouse facilities, collection relocation, heavy machinery, and environmental controls.
• Ability to lift and shift up to 40 lbs.,…